Retail Manager (General)

Joyalukkas Jewellery; Greater Dandenong; On-site; AUD 70,000 - 100,000; Full time

Job summary

Joyalukkas Jewellery in Victoria is seeking a Retail Manager (General) for a permanent full‑time position in Greater Dandenong. You will oversee daily store operations, drive sales, manage stock, and ensure exceptional customer service.

This role requires strategic merchandising, marketing initiatives, budgeting, and staff leadership to meet business objectives while complying with safety and company policies.

Responsibilities

• Determine the appropriate product mix based on demand, trends, and sales performance.
• Plan and run marketing, advertising, and promotions to drive sales.
• Maintain stock, inventory movements, and financial records for retail operations.
• Assist customers with product information and guidance to close purchases.
• Establish purchasing, merchandising, and pricing policies per company rules.
• Prepare store budgets, monitor expenditure, and review financial performance.
• Ensure compliance with OH&S, workplace standards, and company procedures.
• Coach, supervise, and evaluate staff to meet objectives.

Job description

Job Type: Permanent position | Full time position

Job Description

Job Title: Retail Manager (General)

Duties and Responsibilities

1. Determine the appropriate product mix based on customer demand, market trends, and sales performance, while maintaining suitable stock levels and ensuring required service standards are met.
2. Plan and implement marketing, advertising, and promotional activities to promote the establishment’s products and services and increase sales.
3. Maintain accurate records of stock levels, inventory movements, sales, and financial transactions to ensure effective retail operations.
4. Sell goods and services to customers by providing product information, advice, and guidance to assist customers in making informed purchasing decisions.
5. Formulate and implement purchasing, merchandising, and marketing policies, including determining appropriate product pricing in accordance with company policies and market conditions.
6. Prepare and manage store budgets, monitor operating expenditure against allocated budgets, review financial performance, and implement corrective measures where necessary.
7. Ensure the establishment complies with applicable occupational health and safety regulations, workplace requirements, company policies, and operational procedures.
8. Manage the training, supervision, and performance evaluation of staff to ensure operational efficiency and achievement of business objectives.