Retail Manager – Anita Gelato

Anita Gelato; Sydney; Presencial; AUD 72.000 - 88.000; Jornada completa

Descripción de la vacante

Anita Gelato in Sydney is seeking a capable Retail Store Manager to oversee daily store operations, lead the team, and ensure outstanding customer service. This full-time role focuses on driving sales, managing stock, budgets, and campaigns while upholding health and safety standards.

The ideal candidate has proven retail management experience, strong communication skills, and the ability to handle competing priorities in a fast-paced environment.

Formación

• At least three years of relevant work experience in retail or a qualification at Associate Degree level or higher.
• Experience in retail management and leading a team is essential.
• Strong interpersonal and communication skills plus ability to handle multiple priorities.

Responsabilidades

• Oversee daily store operations to ensure smooth workflow and efficiency.
• Lead, mentor, and develop team members including training.
• Recruit, train and supervise staff while maintaining high customer service standards.
• Manage stock levels, purchasing, and inventory to minimise shortages and waste.
• Prepare and manage budgets and monitor expenses for cost-effective operations.
• Monitor sales performance and implement strategies to achieve targets and profitability.
• Maintain health, safety, hygiene and cleanliness standards.
• Implement promotions and seasonal campaigns to drive sales.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure compliance with company policies and regulations.

Conocimientos

Retail management

Team leadership

Customer service

Inventory management

Sales analysis

Budgeting

Educación

Associate degree or diploma

Descripción del empleo

RETAIL STORE MANAGER – FULL TIME POSITION SALARY $80,000 PLUS SUPER

About Anita Gelato

Anita’s gelato is 100% hand-made at each of our locations. We offer over 150 varieties of gelato, frozen yoghurt, and sorbets, including organic sugar-free, fat-free, soy-based, and real cream-based options.

The Role

We are seeking an experienced and enthusiastic Retail Manager to join our Sydney NSW team. This role is responsible for overseeing the daily operations of our Anita NSW store, delivering outstanding customer service, and fostering a welcoming and vibrant store environment. The position involves team leadership, operational management, sales performance, and ensuring compliance with company policies and industry.

Key Responsibilities

• Oversee daily store operations to ensure smooth workflow and efficient processes
• Lead, mentor, and support team members, including training and ongoing development
• Recruit, train, and supervise staff to maintain high customer service standards
• Manage stock levels, ordering, and inventory to minimise shortages and waste
• Prepare and manage budgets, monitor expenses, and ensure cost-effective operations
• Monitor sales performance and implement strategies to achieve targets and improve profitability
• Maintain health, safety, hygiene, and cleanliness standards
• Implement promotional activities, marketing initiatives, and seasonal campaigns
• Handle customer enquiries, feedback, and complaints professionally and promptly
• Ensure compliance with company policies, procedures, and relevant regulations

Skills and Experience

• A qualification at Associate Degree, Advanced Diploma, or Diploma level OR at least three years of relevant work experience in lieu of formal qualifications
• Minimum of one year of relevant experience in addition to relevant qualifications
• Proven experience in retail management and team leadership
• Strong interpersonal and communication skills
• Ability to work under pressure and manage multiple priorities
• High level of organisation and attention to detail
• Experience with inventory management, budgeting, and sales analysis