Gelato Store Opening Team: Store Manager

The Glen Hotel Pty; Upper Castlereagh; On-site; AUD 70,000 - 95,000; Full time

Job summary

Dottie's Gelato in Penrith, NSW is seeking a Store Manager to lead our team from day one, setting warm culture, maintaining quality and building a great atmosphere in a fast-paced, customer-focused setting. You will own day-to-day operations, recruit and develop staff, drive sales through upselling, and report on performance while partnering with the broader Dottie's team.

Ideal candidates bring hospitality or QSR management experience, strong leadership, a culture-first mindset, and a sharp eye

Qualifications

• Proven hospitality or QSR management experience.
• Strong leadership skills with ability to mentor and develop young team members.
• Culture-first mindset—build a team environment people want to work in.
• Sharp eye for product quality and consistency.
• Commercial instincts with confidence in driving sales and upselling.

Responsibilities

• Own day-to-day store operations end-to-end.
• Recruit, train and lead the team, setting culture and standards.
• Maintain product quality and consistency across every shift.
• Drive sales performance through upselling and customer experience.
• Report on store performance and collaborate with the wider team.

Skills

Hospitality management

Leadership

Culture building

Quality control

Sales upselling

Job description

Store Manager

Dottie's Gelato

t 8/2115 Castlereagh Road, Penrith, NSW, 2750, AUSTRALIA

Dottie's Gelato is looking for a Store Manager to lead our team and set the standard from day one. We want someone who leads with warmth, holds a high bar for quality, and knows how to build a great culture in a young, energetic team.

What you'll bring

Proven hospitality or QSR management experience

Strong leadership skills, with real confidence mentoring and developing young team members

A culture-first approach — you build a team environment people want to show up for

A sharp eye for product quality and consistency

Commercial instincts, with confidence driving sales and upselling

A warm, approachable style — the kind of leader your team describes as their favourite first boss

What you'll do

Own day-to-day store operations end-to-end

Recruit, train and lead the team, setting the tone for culture and standards

Maintain product quality and consistency across every shift

Drive sales performance through genuine upselling and customer experience

Report on store performance and work closely with the wider Dottie's team

Why join us

A ground-floor opportunity to help build a brand-new venture and shape its culture from the start.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience