Retail Manager (General)

CAROUSEL ICE-CREAM AND CAKE; Melbourne; In loco; AUD 77.000 - 94.000; Tempo pieno

Descrizione del lavoro

Carousel Ice Cream Pty Ltd is seeking a proactive Retail Manager to lead daily operations at Bayswater North, VIC. The role oversees staff, stock, customer service, and promotional activities to drive growth and uphold premium brand standards.

You will manage budgets, implement merchandising and pricing strategies, and partner with leadership to ensure regulatory compliance and exceptional guest experiences. This is a full-time, on-site role with competitive salary and superannuation.

Competenze

• Diploma or higher qualification in Business, Retail, Hospitality Management, or related field.
• Minimum of 1+ years of full-time relevant experience in retail.
• Proven experience in managing retail operations, team supervision, and customer service excellence.

Mansioni

• Oversee and direct daily retail operations, ensuring premium customer experience and brand standards.
• Forecast stock needs and manage inventory to optimise product mix and minimise wastage.
• Design and implement marketing and promotions to maximise brand visibility and foot traffic.
• Develop pricing strategies balancing profitability and customer value; review sales data regularly.
• Lead recruitment, onboarding and ongoing development of store personnel.
• Establish and monitor performance benchmarks; conduct regular staff evaluations and training.
• Manage budgets and financial reporting, monitor margins, and prepare reports for senior management.
• Ensure compliance with food safety, health codes and safety standards; conduct audits.

Conoscenze

Staff management

Customer service

Inventory control

Marketing campaigns

Pricing strategy

Recruitment

Budgeting

Food safety

Formazione

Diploma or higher in Business / Retail / Hospitality Management

Descrizione del lavoro

CAROUSEL ICE-CREAM AND CAKE – Bayswater VIC

About Us – Carousel Ice Cream

Carousel Ice Cream is one of Australia's most exciting and fastest-growing dessert and gelato chains, known for its premium ingredients, vibrant store atmosphere, and constantly evolving flavours. Our mission is to bring joy to every customer through delicious, handcrafted ice cream and exceptional service. With multiple outlets and a loyal customer base, we are committed to continuous innovation and creating memorable experiences for all age groups.

At Carousel Ice Cream, we don't just serve ice cream—we serve happiness, one scoop at a time.

About the Position

We are seeking an experienced and proactive Retail Manager to lead the daily operations of one of our ice cream parlours. This is a hands‑on leadership role requiring a high level of autonomy, responsibility, and strategic oversight. The ideal candidate will bring retail and food industry experience, excellent leadership capabilities, and a customer-focused approach to help grow the brand and uphold our high standards.

The role will involve managing staff, financial targets, customer service quality, stock, compliance, and promotional activities.

Benefits

• Friendly, supportive and vibrant team environment.
• Opportunity to grow with an expanding dessert and gelato brand.
• Develop leadership, retail management and business skills.
• Gain valuable experience in sales, operations and customer service.
• Enjoy a dynamic and engaging workplace.
• Opportunity to contribute to business growth and success.

CAROUSEL ICE-CREAM AND CAKE

Carousel Ice Cream Pty Ltd

Position Title: Retail Manager (General)

Work Location: 96 CanterburyRd, Bayswater North, VICTORIA– 3153

Salary: $85,000 + Superannuation

Potential Benefits

• Friendly, supportive and vibrant team environment.
• Opportunity to grow with an expanding dessert and gelato brand.
• Develop leadership, retail management and business skills.
• Gain valuable experience in sales, operations and customer service.
• Enjoy a dynamic and engaging workplace.
• Opportunity to contribute to business growth and success.

Task & responsibilities

Key Tasks & Responsibilities

• Oversee and direct daily retail operations, ensuring seamless execution of store activities, adherence to brand standards, and consistent delivery of a premium customer experience.
• Formulate and manage inventory control strategies, including forecasting stock requirements, optimising product mix, and ensuring timely procurement of ice cream products, toppings, and retail supplies to meet demand while minimising wastage.
• Design and implement marketing and promotional initiatives, leveraging seasonal trends, local campaigns, digital engagement, and in-store promotions to maximise brand visibility and drive foot traffic.
• Develop competitive pricing strategies, balancing profitability with customer value perception, and regularly reviewing sales data to inform pricing and discount decisions.
• Lead the recruitment, onboarding, and continuous development of store personnel, fostering a culture of excellence, accountability, and teamwork while ensuring compliance with employment standards and company policies.
• Establish and monitor performance benchmarks, conduct regular staff evaluations, and implement training programs to elevate service standards and operational efficiency.
• Manage operational budgets and financial reporting, including monitoring of profit margins, analysing sales trends, controlling expenses, and preparing regular financial and operational reports for senior management.
• Ensure full compliance with food safety regulations, health codes, and occupational health and safety standards, overseeing the implementation of sanitation protocols and conducting regular audits to maintain a safe and hygienic environment.
• Address escalated customer inquiries and complaints with professionalism and diplomacy, implementing corrective actions where necessary and promoting continuous service improvement based on customer feedback.
• Maintain supplier relationships and negotiate contracts, ensuring quality, timely delivery, and cost-effectiveness across the supply chain.
• Uphold the brand identity and presentation of the store, overseeing visual merchandising, cleanliness, and in-store ambience to enhance customer satisfaction and loyalty.
• Contribute to strategic planning, offering insights on sales performance, customer preferences, operational bottlenecks, and competitive positioning to inform long‑term business decisions.

Qualification & experience

Required Skills & Qualifications

• Diploma or higher qualification in Business, Retail, Hospitality Management, or a related field is highly beneficially but not mandatory.
• Minimum of 1+ years of full-time relevant experience in a retail.
• Proven experience in managing retail operations, team supervision, and customer service excellence.

About Company

Carousel Ice Cream is one of Australia's most exciting and fastest-growing dessert and gelato chains, known for its premium ingredients, vibrant store atmosphere, and constantly evolving flavours. Our mission is to bring joy to every customer through delicious, handcrafted ice cream and exceptional service. With multiple outlets and a loyal customer base, we are committed to continuous innovation and creating memorable experiences for all age groups.

At Carousel Ice Cream, we don't just serve ice cream—we serve happiness, one scoop at a time.

Work Type: Full time

Salary: $85000-85000