Retail Manager

Gourmet Life; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Gourmet Life in Sydney is seeking an experienced Retail Manager to oversee day-to-day operations across Edgecliff and Potts Point. You will lead the retail team, ensure outstanding customer service, manage stock and pricing, and drive sales performance.

The role requires hands-on leadership, strong commercial awareness and the ability to implement efficient operational processes across multiple stores. You will work with the Director and purchasing team to optimise product mix, promotions and

Qualifications

• Proven experience as Retail Manager or similar senior retail management role.
• Strong leadership and people-management skills.
• Experience in recruitment, rostering, training and performance management.
• Ability to analyse sales and financial performance to improve profitability.
• Knowledge of HACCP or food retail is advantageous.

Responsibilities

• Oversee day-to-day operations of Gourmet Life retail stores in Edgecliff and Potts Point.
• Lead the retail team to deliver high-quality customer service and product knowledge.
• Develop and implement purchasing strategies and stock management.
• Establish and review retail pricing strategies and promotions across channels.
• Monitor sales performance and implement upselling and marketing initiatives.
• Ensure compliance with health, safety and food safety standards.

Skills

Retail Management

Leadership

Stock Management

Budgeting & Forecasting

Customer Service

Upselling

Vendor Relations

Education

Relevant qualifications in Business/ Retail Management

Job description

Gourmet Life is seeking an experienced and commercially driven Retail Manager to oversee the day-to-day operations of our retail stores in Edgecliff and Potts Point.

Reporting directly to the Director, the Retail Manager will be responsible for organising and controlling the operations of both retail locations, leading the retail team and ensuring excellence across customer service, sales, product knowledge, stock management, store presentation and overall commercial performance.

This is a hands‑on management position requiring strong leadership, commercial awareness and the ability to implement effective operational processes across multiple retail locations.

Key Responsibilities

Retail Operations & Commercial Management

• · Manage and oversee the day-to-day operations of the Gourmet Life retail stores in Edgecliff and Potts Point.
• · Determine and monitor the appropriate product mix, stock levels and service standards across both retail locations.
• · Monitor product performance and customer demand to ensure appropriate stock availability and maximise sales opportunities.
• · Work closely with the purchasing team and suppliers to develop and implement purchasing strategies and maintain appropriate retail inventory levels.
• · Participate in the selection of products and suppliers based on customer demand, quality, availability, profitability and business requirements.
• · Work with the Director and management team to establish and review retail pricing strategies.
• · Ensure consistency of pricing, products, promotions and customer delivery/service policies across Gourmet Life's retail sales channels.
• · Develop and implement operational policies and procedures to improve efficiency, profitability and customer experience.
• · Identify operational issues and opportunities and implement appropriate solutions.

Sales, Marketing & Customer Experience

• · Establish and maintain high standards of customer service across both retail stores.
• · Lead the retail team in delivering knowledgeable and personalised customer service.
• · Actively support the sale of Gourmet Life products and ensure staff can confidently advise customers regarding products, producers, suppliers and product use.
• · Develop and implement sales and upselling strategies across the retail team.
• · Work with management to develop and implement retail marketing strategies, promotional activities and campaigns.
• · Coordinate in-store events, promotions and other initiatives designed to promote Gourmet Life products and increase retail sales.
• · Monitor weekly, monthly and annual sales performance against agreed targets.
• · Identify opportunities to increase sales, customer satisfaction and overall store performance.

Stock & Inventory Management

• · Maintain and monitor accurate records of stock levels and inventory movements.
• · Conduct and oversee regular stocktakes for purchasing and stock-control purposes.
• · Monitor product expiry dates and implement appropriate stock rotation procedures to maximise shelf life and minimise wastage.
• · Ensure stores are appropriately stocked according to customer demand, seasonal requirements and anticipated trading periods.
• · Plan appropriate inventory levels for major trading periods including Christmas, Mother's Day, promotions and scheduled events.
• · Coordinate with purchasing, suppliers and logistics teams to ensure products required for the retail stores are received efficiently and within appropriate timeframes.
• · Issue purchase orders through MYOB and receive and verify supplier invoices relating to retail goods and services.

Financial & Business Performance

• · Maintain and review records relating to retail sales and financial transactions.
• · Oversee daily reconciliation of retail sales terminals and work with the Accounts team to ensure transactions are accurately balanced.
• · Prepare, implement and monitor retail budgets and forecasts, including revenue and operating expenses.
• · Analyse sales, financial and operational data to identify opportunities to improve profitability and business performance.
• · Develop and monitor departmental and individual KPIs, including sales targets and operational performance measures.
• · Provide regular reporting to the Director regarding sales, stock, staffing, expenses and overall retail performance.
• · Ensure retail operations are conducted in an efficient and cost-effective manner.

Team Leadership & People Management

• · Manage the recruitment and selection of retail team members.
• · Manage staff rostering across the Edgecliff and Potts Point stores according to operational requirements and anticipated trading levels.
• · Oversee the induction, training and ongoing development of retail employees.
• · Develop and implement training programs covering Gourmet Life products, producers and suppliers, customer service, selling and upselling techniques.
• · Supervise, coach and mentor retail employees to achieve agreed standards of performance.
• · Implement and monitor individual and team KPIs.
• · Manage employee performance and ensure appropriate staffing levels across both locations.
• · Promote a positive workplace culture focused on customer service, product knowledge, teamwork, accountability and high performance.

Compliance, Safety & Store Standards

• · Ensure both retail locations comply with applicable work health and safety, food safety and retail regulations.
• · Maintain compliance with Gourmet Life's HACCP certification and applicable food safety requirements.
• · Develop, implement and review relevant operational policies and procedures.
• · Ensure required regulatory and operational documentation is appropriately maintained.
• · Ensure stores are kept clean, organised, professionally presented and appropriately stocked at all times.
• · Conduct quality controls and monitor operational standards across both retail locations.

Skills & Experience

• · Previous experience as a Retail Manager, Store Manager or similar senior retail management position.
• · Demonstrated experience managing the operations of a retail establishment.
• · Strong leadership and people‑management skills.
• · Experience in recruitment, rostering, training, supervision and performance management.
• · Strong sales ability with demonstrated experience in customer service and upselling.
• · Experience in stock management, inventory control and stocktaking.
• · Experience managing budgets, forecasts, revenue and operating expenses.
• · Strong understanding of commercial and financial principles.
• · Ability to analyse sales and financial performance and implement initiatives to improve profitability.
• · Experience developing and implementing operational processes, policies and procedures.
• · Strong organisational and multitasking skills.
• · Excellent verbal and written communication skills.
• · Strong problem‑solving and decision‑making abilities.
• · Experience within premium food retail, gourmet products, hospitality or specialty retail is highly regarded.
• · Knowledge of HACCP and food safety requirements is highly regarded.

Relevant qualifications in Business Management, Retail Management or a related discipline will be highly regarded.