Retail manager

Foram sky Pty Ltd; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

Friends Grocer, operating under FORAM SKY PTY LTD, is seeking a Retail Manager to oversee daily store operations, lead staff and uphold exceptional customer service while driving sales and operational excellence.

You will determine stock levels, implement purchasing strategies, and coordinate promotions to align with business goals. This role requires strong leadership, budgeting and stock management skills in a grocery environment.

Qualifications

• Experience managing day-to-day retail store operations.
• Proven ability to recruit, train, supervise and motivate staff.
• Strong budgeting, cost control and sales-monitoring capabilities.
• Knowledge of stock management, inventory control and merchandising.
• Excellent customer service and communication skills.
• Familiarity with WHS/OHS requirements and safe workplace practices.

Responsibilities

• Oversee day-to-day operations of Friends Grocer and ensure high customer service standards.
• Determine product ranges, stock levels and service standards based on customer needs.
• Develop purchasing strategies to maintain stock levels and minimise wastage.
• Set pricing, purchasing and promotional strategies in line with business objectives.
• Coordinate marketing, promotions and advertising to boost sales.
• Monitor sales performance and identify opportunities to improve revenue and customer satisfaction.
• Maintain accurate records of stock, sales, purchases, and expenses.
• Oversee inventory management and stock replenishment processes.
• Prepare and manage store budgets and assist with financial targets.
• Recruit, train, supervise and support retail staff to maintain service standards.

Skills

Retail operations

Staff leadership

Customer service

Budgeting

Stock management

Merchandising

Communication

WHS/OHS

Education

Bachelor's degree in Business Management or related field

Job description

As the Retail Manager at Friends Grocer, you will oversee day-to-day store operations, lead staff, maintain high customer service standards and support the overall performance of the business. You will ensure the store is efficiently managed and provides a high standard of customer service while driving sales performance and operational excellence.

Key responsibilities

• Oversee the day-to-day operations of Friends Grocer, ensuring the store is efficiently managed and provides a high standard of customer service
• Determine appropriate product ranges, product mix, stock levels and service standards based on customer needs and store requirements
• Develop and implement purchasing strategies to maintain adequate stock levels, minimise wastage and ensure products are available to customers
• Formulate and implement pricing, purchasing and promotional strategies in line with business objectives and market conditions
• Coordinate and implement marketing, promotional and advertising activities to promote the store's products, services and special offers
• Monitor sales performance and identify opportunities to improve revenue, customer satisfaction and overall store performance
• Maintain accurate records of stock levels, sales, purchases, expenses and financial transactions
• Monitor inventory and coordinate stock ordering, receiving, storage and replenishment to ensure efficient stock management
• Prepare and manage store budgets, monitor expenditure and assist with achieving financial and operational targets
• Recruit, select, train, supervise and support retail staff to ensure employees understand their responsibilities and maintain expected service standards

About you

• Bachelor's degree in Business Management or a related field
• Minimum 1-2 years of relevant experience in retail management, grocery retail, store management or a related field
• Demonstrated experience managing day-to-day retail store operations, preferably within a grocery or supermarket environment
• Strong knowledge of stock management, purchasing, inventory control and merchandising
• Strong leadership skills with the ability to recruit, train, supervise and motivate staff
• Excellent customer service and communication skills, with the ability to handle customer enquiries and resolve issues professionally
• Strong financial and business management skills, including budgeting, cost control and monitoring sales performance
• Strong organisational and time-management skills, with the ability to manage multiple tasks and meet deadlines
• Good analytical and problem-solving skills, with the ability to review sales, stock and financial information
• Knowledge of WHS/OHS requirements and the ability to maintain a safe workplace for staff and customers

About us

FORAM SKY PTY LTD, trading as Friends Grocer, is a retail grocery business focused on providing customers with a convenient and reliable shopping experience. Operating in the grocery retail sector, the business is committed to maintaining efficient store operations, quality customer service and a well-presented retail environment.