Retail Manager

Careerone Partner Network; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rizins Burgers Mitcham Pty Ltd in Mitcham, VIC 3132 is seeking an experienced Retail Manager to oversee the day-to-day operations of a busy quick-service restaurant. You will lead a small team, ensure excellent customer service, manage stock and costs, and optimise profitability.

Responsibilities include staff rostering, training, stock purchasing, supplier liaison, cash handling and compliance with safety standards, while maintaining high presentation and service times in a fast-paced setting.

Qualifications

• Minimum 1 year of experience in a Retail Manager, Fast Food Manager or Store Manager role.
• Experience in fast-food or quick-service environments is highly desirable.
• Strong knowledge of store operations, customer service and stock management.

Responsibilities

• Plan, organise and manage day-to-day store operations.
• Maintain high standards of customer service and stock management.
• Coordinate purchasing, stock control and supplier liaison.
• Recruit, train, supervise and roster store staff.
• Oversee cash handling, POS operations and reconciliations.
• Ensure health, safety and food safety compliance.
• Prepare reports on sales, stock and staff performance.

Skills

Minimum 1 year experience in a Retail/

Tools

Point-of-sale systems

Inventory systems

Job description

Rizins Burgers Mitcham Pty Ltd is seeking an experienced and motivated Retail Manager to manage the day-to-day operations of one of our fast-paced quick-service restaurant located in Mitcham, VIC, 3132.

Key Duties and Responsibilities

• Plan, organise and manage the day-to-day operations of the store.
• Maintain high standards of customer service and efficient order fulfilment.
• Determine appropriate stock levels based on sales volumes and customer demand.
• Coordinate purchasing and replenishment of food, packaging, beverages and other store supplies.
• Liaise with suppliers regarding product availability, orders, pricing and deliveries.
• Monitor inventory levels and implement effective stock-control and stock-rotation procedures.
• Monitor sales, store expenses and operational performance.
• Maintain accurate records of stock levels, purchases and financial transactions.
• Assist with budgeting, cost control and store profitability.
• Implement pricing, promotions and marketing initiatives in accordance with business policies.
• Ensure products are appropriately presented, priced and available to customers.
• Recruit, train, supervise and coordinate store staff.
• Prepare staff rosters and allocate duties according to business requirements.
• Monitor staff performance and provide ongoing training and support.
• Ensure staff comply with food safety, hygiene, customer service and workplace procedures.
• Respond to customer enquiries, complaints and feedback in a professional manner.
• Oversee cash handling, point-of-sale operations and daily reconciliation.
• Monitor food quality, service times and store presentation.
• Ensure compliance with workplace health and safety and relevant food-safety requirements.
• Maintain a clean, safe and organised store environment.
• Prepare and review reports relating to sales, stock, staffing and overall store performance.
• Identify opportunities to improve operational efficiency, sales and customer satisfaction.

Skills and Experience

Applicants should have:

• Minimum 1 year experience in a Retail Manager, Fast Food Manager, Store Manager or similar management role.
• Experience managing a fast-food, quick-service restaurant or similar retail environment is highly desirable.
• Strong knowledge of store operations, customer service and stock management.
• Demonstrated experience supervising and coordinating staff.
• Experience with staff rostering, training and performance management.
• Experience managing stock purchasing, inventory control and supplier coordination.
• Ability to monitor sales performance and manage store costs.
• Experience using point-of-sale and inventory systems.
• Strong leadership, communication and problem-solving skills.
• Good organisational and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Availability to work evenings, weekends and public holidays as required.