Retail Manager

VA Recruitment; Melbourne; On-site; AUD 75,000 - 85,000; Full time

Job summary

Gertrude Grocer Kensington Pty Ltd in Kensington, VIC, is seeking an experienced Retail Manager to oversee daily store operations, supervise staff and coordinate purchasing and stock control.

The role focuses on maintaining product availability, high customer service standards and strong store presentation across a seven-day trading week.

Qualifications

• Minimum Certificate IV qualification or an equivalent qualification in a relevant field.
• Recent 2-3 Years experience working as a Retail Manager.
• Demonstrated ability to manage retail operations, purchasing, inventory and merchandising.
• Ability to lead, train and supervise a team.
• Strong customer service and verbal and written communication skills.
• Ability to monitor sales performance, control costs and implement sales strategies.
• Sound understanding of stock rotation, expiry monitoring and food storage requirements.
• Strong organisational, problem-solving and decision-making skills.
• Ability to work flexible hours, including weekends.

Responsibilities

• Plan, organise and manage the daily operations of the Kensington grocery store, maintaining product availability, presentation and customer service standards.
• Review sales, seasonal availability and customer preferences to determine the product range and purchasing requirements for fresh produce, specialty groceries and other store products.
• Manage stock ordering and supplier arrangements, balancing product freshness and availability with purchasing costs and expected sales.
• Oversee incoming deliveries, checking product quality, quantities and prices, and resolve shortages or quality issues with suppliers.
• Monitor stock rotation, expiry dates and storage conditions, particularly for fresh produce, bakery items, meat, seafood and chilled products, to reduce spoilage and waste.
• Prepare staff rosters, allocate daily duties and supervise staff to maintain suitable coverage throughout the store’s seven-day trading week.
• Train and guide staff in customer service, product knowledge, stock handling and store procedures, and monitor their performance.
• Manage product pricing, shelf labels and displays and coordinate seasonal promotions to support sales and maintain competitive pricing.
• Review sales results, stock losses and operating expenses, and implement practical improvements to meet sales and profitability targets.
• Oversee cash handling, daily till reconciliation and banking, ensuring sales records are accurate and discrepancies are investigated.
• Handle customer enquiries, complaints and returns, and use customer feedback to improve the product range and shopping experience.
• Maintain food safety, hygiene and workplace safety standards across the shop floor, storage areas and refrigerated displays.

Skills

Customer service

Leadership

Staff supervision

Stock control

Merchandising

Communication

Education

Certificate IV qualification

Job description

Our client, Gertrude Grocer Kensington Pty Ltd, is seeking an experienced Retail Manager to oversee the daily operations of its grocery store in Kensington, Victoria. The successful applicant will manage store operations, supervise staff, coordinate purchasing and stock control, and maintain high standards of customer service and store presentation.

Duties and Responsibilities:

• Plan, organise and manage the daily operations of the Kensington grocery store, maintaining product availability, presentation and customer service standards.
• Review sales, seasonal availability and customer preferences to determine the product range and purchasing requirements for fresh produce, specialty groceries and other store products.
• Manage stock ordering and supplier arrangements, balancing product freshness and availability with purchasing costs and expected sales.
• Oversee incoming deliveries, checking product quality, quantities and prices, and resolve shortages or quality issues with suppliers.
• Monitor stock rotation, expiry dates and storage conditions, particularly for fresh produce, bakery items, meat, seafood and chilled products, to reduce spoilage and waste.
• Prepare staff rosters, allocate daily duties and supervise staff to maintain suitable coverage throughout the store’s seven-day trading week.
• Train and guide staff in customer service, product knowledge, stock handling and store procedures, and monitor their performance.
• Manage product pricing, shelf labels and displays and coordinate seasonal promotions to support sales and maintain competitive pricing.
• Review sales results, stock losses and operating expenses, and implement practical improvements to meet sales and profitability targets.
• Oversee cash handling, daily till reconciliation and banking, ensuring sales records are accurate and discrepancies are investigated.
• Handle customer enquiries, complaints and returns, and use customer feedback to improve the product range and shopping experience.
• Maintain food safety, hygiene and workplace safety standards across the shop floor, storage areas and refrigerated displays.

Eligibility Criteria:

• Minimum Certificate IV qualification or an equivalent qualification in a relevant field.
• Recent 2-3 Years experience working as a Retail Manager.
• Demonstrated ability to manage retail operations, purchasing, inventory and merchandising.
• Ability to lead, train and supervise a team.
• Strong customer service and verbal and written communication skills.
• Ability to monitor sales performance, control costs and implement sales strategies.
• Sound understanding of stock rotation, expiry monitoring and food storage requirements.
• Strong organisational, problem-solving and decision-making skills.
• Ability to work flexible hours, including weekends.

Salary Range: $75,000-$85,000 per annum plus superannuation