Retail Manager

3P Hospitality Pty Ltd; Gold Coast City; On-site; AUD 60,000 - 78,000; Full time

Job summary

Man on the Bike Pizza on the Gold Coast is seeking an energetic Retail Manager to lead daily restaurant operations, uphold high service standards and deliver an exceptional dining experience.

You will manage product offerings, purchasing, stock levels and costs across woodfired pizzas, pasta and gelato, while building a strong team and ensuring compliance with food safety and WHS requirements. This role offers hands-on leadership in a busy hospitality venue with takeaway services.

Qualifications

• Minimum 1 year of experience in a Retail Manager, Restaurant Supervisor or similar hospitality management role.
• Strong leadership skills with the ability to recruit, train, supervise and manage staff.
• Experience in stock control, inventory management, purchasing and supplier coordination.
• Understanding of budgeting, sales reporting, cost control and financial transactions.
• Ability to manage staff rostering, shift allocation and daily operational requirements.
• Knowledge of food safety standards, workplace health and safety requirements and hospitality regulations.
• Strong communication, organisational and problem-solving skills.
• Customer-focused with the ability to maintain high service standards and handle customer enquiries and complaints.

Responsibilities

• Oversee day-to-day restaurant operations and service standards.
• Determine product offerings, menu mix and stock levels.
• Manage purchasing, supplier relationships and stock ordering.
• Develop pricing and promotional strategies.
• Monitor food costs and profit margins.
• Plan marketing and promotions to attract customers.
• Promote dine-in, alfresco and takeaway services.
• Recruit, train, supervise and schedule staff.
• Coordinate front-of-house with kitchen for smooth service.
• Ensure food safety, WHS compliance and record-keeping.
• Maintain equipment, facilities and dining areas.

Skills

Leadership

Stock control

Budgeting

Staff rostering

Food safety

Customer service

Problem-solving

Communication

Tools

POS systems

Job description

Man on the Bike Pizza is a popular Italian restaurant located in the beautiful Tallebudgera Valley on the Gold Coast. We specialise in authentic woodfired pizzas, delicious pasta and homemade gelato, made fresh daily using quality, natural ingredients. With a welcoming atmosphere, alfresco dining and takeaway options, we pride ourselves on delivering great food and excellent customer service.

We are looking for an enthusiastic and experienced Retail Manager to lead our team, oversee daily operations, maintain high service standards and ensure every customer enjoys an exceptional dining experience.

Key Duties and Responsibilities

Oversee the day-to-day operations of Man on the Bike Pizza, ensuring efficient restaurant operations and consistently high service standards.

Determine product offerings, menu mix and stock levels across woodfired pizzas, pasta, homemade gelato and beverages.

Manage purchasing, supplier relationships and stock ordering to ensure quality ingredients are available while minimising waste and controlling costs.

Develop and implement purchasing, pricing and promotional strategies in line with business objectives.

Monitor menu pricing, food costs and profit margins to support the financial performance of the business.

Plan and coordinate marketing and promotional activities to increase brand awareness and attract new customers.

Promote the restaurant's dine-in, alfresco dining and takeaway services.

Ensure customers receive quality service, assist with menu enquiries and handle customer feedback and complaints.

Maintain accurate records of inventory, stock movements, supplier orders, sales and daily financial transactions.

Undertake budgeting, monitor expenditure and review operational costs and business performance.

Recruit, select, train, supervise and manage restaurant staff, including preparing staff rosters and allocating daily duties.

Coordinate front-of-house operations and work closely with kitchen staff to ensure smooth and timely service.

Establish and maintain standards for food quality, customer service, cleanliness and restaurant presentation.

Oversee opening and closing procedures, cash handling and point-of-sale operations.

Ensure compliance with food safety requirements, workplace health and safety regulations and relevant employment legislation.

Monitor the condition of restaurant equipment, facilities and dining areas, arranging maintenance where required.

Identify opportunities to improve operational efficiency, customer experience and overall business performance.

Skills & Qualifications

Minimum 1 year of experience in a Retail Manager, Restaurant Supervisor or similar hospitality management role.

Strong leadership skills with the ability to recruit, train, supervise and manage staff.

Experience in stock control, inventory management, purchasing and supplier coordination.

Understanding of budgeting, sales reporting, cost control and financial transactions.

Ability to manage staff rostering, shift allocation and daily operational requirements.

Knowledge of food safety standards, workplace health and safety requirements and hospitality regulations.

Strong communication, organisational and problem-solving skills.

Customer-focused with the ability to maintain high service standards and handle customer enquiries and complaints.

Ability to work independently, manage competing priorities and perform under pressure.

Experience with POS systems, cash handling and general administrative duties.

A genuine interest in food, hospitality and delivering a great dining experience.