Retail Manager

Rosso Cavallino Mosman; Sydney; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive annual salary

Full-time employment

Supportive team environment

Job summary

Rosso Cavallino is a retail food business in Sydney seeking an experienced Retail Manager to oversee daily store operations, staff management, and service standards across dine-in and takeaway channels.

You will drive sales, manage purchasing and inventory, implement pricing strategies, and coordinate promotions while ensuring food safety and customer satisfaction in a fast-paced environment.

Qualifications

• AQF Diploma or higher qualification in Retail Management, Business Management, Hospitality Management or a relevant field.
• Alternatively, at least three years of relevant experience may substitute for formal qualifications.
• Minimum two years of relevant experience in retail management, preferably within a food retail, takeaway or quick-service environment.
• Strong leadership, staff management and organisational skills.
• Sound knowledge of inventory management, budgeting, sales monitoring and cost control.
• Excellent communication, customer service and problem-solving skills.
• Ability to work effectively in a fast-paced environment, including weekends and evenings as required.

Responsibilities

• Plan, direct and coordinate the daily retail operations of Rosso Cavallino, including dine-in, takeaway, pizza and gelato sales, ensuring efficient store performance and consistent customer service standards.
• Assess customer preferences, sales trends and seasonal demand to determine appropriate product offerings, stock quantities and merchandise requirements across the pizza, gelato, beverage and takeaway product ranges.
• Oversee the purchasing of food products, ingredients, beverages, packaging and retail supplies, negotiate with suppliers where authorised, and establish purchasing arrangements that maintain product availability, quality and cost efficiency.
• Review product costs, competitor pricing, customer demand and profit margins to determine and implement appropriate retail pricing strategies for pizzas, gelato, beverages, takeaway products and promotional offerings.
• Analyse daily and weekly sales reports, monitor revenue, operating expenses and profit margins, maintain relevant financial and operational records, and implement measures to achieve sales targets and improve store profitability.
• Establish and maintain effective inventory management procedures, monitor stock movement and purchasing requirements, conduct stocktakes, minimise wastage and ensure appropriate stock rotation and availability of products.
• Plan and implement promotional campaigns, seasonal offers, product combinations, customer loyalty initiatives and local marketing activities to increase retail sales, attract new customers and encourage repeat business.
• Recruit, select, train, roster and supervise retail and customer service employees, allocate responsibilities, monitor employee performance and ensure appropriate staffing levels to meet operational requirements.
• Develop and implement customer service policies and procedures, monitor service quality across dine-in and takeaway operations, manage escalated customer complaints and ensure customer satisfaction.
• Oversee compliance with applicable food safety requirements, workplace health and safety obligations, employment regulations and consumer protection requirements, including appropriate procedures for product storage, handling and customer transactions.
• Review sales data, customer feedback, product performance and operational costs to identify opportunities to improve retail efficiency, product availability, customer experience and business profitability.
• Oversee store opening and closing procedures, cash management controls, point-of-sale systems and daily operational activities and provide management with regular reports and recommendations concerning sales, staffing, inventory and store performance.

Skills

Leadership

Staff management

Organisational skills

Inventory management

Budgeting

Sales monitoring

Customer service

Problem-solving

Education

AQF Diploma or higher in Retail/Business/Hospitality Management

Job description

Rosso Cavallino is an established Italian pizzeria and gelateria specialising in premium pizzas, gelato, takeaway products and dine-in services, serving a diverse customer base across its operations. With locations in Mosman and St Ives, we offer quality food and customer service through our dine-in and takeaway operations.

Role Overview

We are seeking an experienced and motivated Retail Manager to oversee daily store operations, manage staff, maintain service standards and support the continued success of our business.

Key Duties and Responsibilities

• Plan, direct and coordinate the daily retail operations of Rosso Cavallino, including dine-in, takeaway, pizza and gelato sales, ensuring efficient store performance and consistent customer service standards.
• Assess customer preferences, sales trends and seasonal demand to determine appropriate product offerings, stock quantities and merchandise requirements across the pizza, gelato, beverage and takeaway product ranges.
• Oversee the purchasing of food products, ingredients, beverages, packaging and retail supplies, negotiate with suppliers where authorised, and establish purchasing arrangements that maintain product availability, quality and cost efficiency.
• Review product costs, competitor pricing, customer demand and profit margins to determine and implement appropriate retail pricing strategies for pizzas, gelato, beverages, takeaway products and promotional offerings.
• Analyse daily and weekly sales reports, monitor revenue, operating expenses and profit margins, maintain relevant financial and operational records, and implement measures to achieve sales targets and improve store profitability.
• Establish and maintain effective inventory management procedures, monitor stock movement and purchasing requirements, conduct stocktakes, minimise wastage and ensure appropriate stock rotation and availability of products.
• Plan and implement promotional campaigns, seasonal offers, product combinations, customer loyalty initiatives and local marketing activities to increase retail sales, attract new customers and encourage repeat business.
• Recruit, select, train, roster and supervise retail and customer service employees, allocate responsibilities, monitor employee performance and ensure appropriate staffing levels to meet operational requirements.
• Develop and implement customer service policies and procedures, monitor service quality across dine-in and takeaway operations, manage escalated customer complaints and ensure customer satisfaction.
• Oversee compliance with applicable food safety requirements, workplace health and safety obligations, employment regulations and consumer protection requirements, including appropriate procedures for product storage, handling and customer transactions.
• Review sales data, customer feedback, product performance and operational costs to identify opportunities to improve retail efficiency, product availability, customer experience and business profitability.
• Oversee store opening and closing procedures, cash management controls, point-of-sale systems and daily operational activities and provide management with regular reports and recommendations concerning sales, staffing, inventory and store performance.

Skills, Qualifications and Experience

• AQF Diploma or higher qualification in Retail Management, Business Management, Hospitality Management or a relevant field.
• Alternatively, at least three years of relevant experience may substitute for formal qualifications.
• Minimum two years of relevant experience in retail management, preferably within a food retail, takeaway or quick-service environment.
• Strong leadership, staff management and organisational skills.
• Sound knowledge of inventory management, budgeting, sales monitoring and cost control.
• Excellent communication, customer service and problem-solving skills.
• Ability to work effectively in a fast-paced environment, including weekends and evenings as required.

What We Offer

• Competitive annual salary
• Full-time employment in an established Italian food business.
• Supportive and professional working environment.
• Opportunity to contribute to the ongoing growth and success of the business.

Join Rosso Cavallino and become part of our team!