Retail Manager

Casuarina Square; Darwin; On-site; AUD 85,000 - 125,000; Full time

Job summary

Casuarina Square in Darwin is seeking a Retail Manager to lead centre retailers, optimise financial outcomes, and drive operations across a dynamic shopping destination.

You will balance strategic thinking with hands-on oversight, manage key relationships with retailers, and deliver capital projects that raise centre performance daily.

Qualifications

• Minimum 5 years' experience in Centre Management, ideally as a Retail Manager, Operations Manager, or Centre Manager of a smaller asset.
• Strong understanding of the retail industry and sector.
• Solid financial acumen and confidence with budgets, forecasting and reporting.
• Proven leadership, mentoring and stakeholder management skills.
• Strong written and verbal communication, including confident presentation skills.
• Excellent organisational skills and the ability to manage multiple priorities.

Responsibilities

• Managing critical retailers, including debt, lease administration, abatements and exit or assistance strategies
• Driving retail outcomes and KPIs in line with the agreed Business Plan
• Preparing and maintaining key centre and financial reports — sales forecasts, turnover rent, debt and monthly management reporting
• Contributing to the operational leasing process and driving critical retailer reviews
• Taking a lead role in customer-facing capital works and tenancy delivery projects
• Building strong relationships with key retailers to stay ahead of market conditions and trends
• Overseeing presentation and maintenance standards through daily inspections and centre walks
• Managing the Customer Service team and supporting the broader team, including Marketing
• Contributing to community engagement initiatives and representing the Centre where required

Skills

Centre management

Retail management

Financial acumen

Leadership

Stakeholder management

Communication

Organisation

Education

Tertiary qualifications in Business or Property

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Join Casuarina Square in Darwin and step into a Retail Manager role, driving retailer performance, financial outcomes and centre operations in a fast-paced retail environment.

What we're looking for

You're commercially minded and operationally sharp with the ability to balance big-picture strategy and attention to detail. You're equally comfortable interpreting a financial report, negotiating with a retailer, and walking the centre floor. Just as importantly, you know how to build the retailer relationships that make a centre thrive.

What would your day-to-day look like?

Reporting to the Centre Manager, you'll be a senior member of the management team responsible for the ongoing management of Centre retailers and key financial outcomes.

You'll manage critical retailers, drive the Centre's Business Plan and Retail KPIs, prepare key financial and centre reports, and take a lead role in customer-facing capital projects ensuring the Centre performs, presents and trades to the highest standard every day.

This is an opportunity to make a visible impact, lead high-value projects and be part of a centre undergoing continued evolution and growth.

What you'll be doing

• Managing critical retailers, including debt, lease administration, abatements and exit or assistance strategies
• Driving retail outcomes and KPIs in line with the agreed Business Plan
• Preparing and maintaining key centre and financial reports — sales forecasts, turnover rent, debt and monthly management reporting
• Contributing to the operational leasing process and driving critical retailer reviews
• Taking a lead role in customer-facing capital works and tenancy delivery projects
• Building strong relationships with key retailers to stay ahead of market conditions and trends
• Overseeing presentation and maintenance standards through daily inspections and centre walks
• Managing the Customer Service team and supporting the broader team, including Marketing
• Contributing to community engagement initiatives and representing the Centre where required

Are you someone with?

• Minimum 5 years' experience in Centre Management, ideally as a Retail Manager, Operations Manager, or Centre Manager of a smaller asset
• A strong understanding of the retail industry and sector
• Solid financial acumen and confidence with budgets, forecasting and reporting
• Proven leadership, mentoring and stakeholder management skills
• Strong written and verbal communication, including confident presentation skills
• Excellent organisational skills and the ability to manage multiple priorities
• Proficiency in core Microsoft Office (Word, Excel and Outlook)

Bonus points for:

• In-depth knowledge of the Retail Leases Act
• Experience managing critical retailers, debt and lease administration
• Tertiary qualifications in Business, Property or a related discipline
• Experience leading customer-facing capital works or tenancy delivery projects
• Don't tick every box? We'd still love to hear from you — if you meet most of the essentials and are ready to step up, we encourage you to apply.

What's in it for you?

• Take a senior leadership role at Darwin's leading retail destination
• Enjoy a competitive salary, exclusive retailer and centre discounts, and a vibrant, supportive team culture at the heart of Darwin's leading retail destination
• Work in a dynamic, fast-paced environment where no two days are the same
• Lead high-impact projects across retail, finance and centre operations
• Join a collaborative and supportive team
• Grow your career within a well-established property group

So, who are we?

Sentinel Property Group is an industry-leading Australian Real Estate Investment Trust (A-REIT) focused on opportunistic investments in Australia's commercial property market. Our portfolio includes assets under management of circa $1.8 billion. Sentinel Property Group is an ever-evolving, dynamic and rewarding employer that offers opportunities for professional growth, financial growth and career development.

Casuarina Square is a cornerstone of Darwin and the surrounding areas. As the community's largest shopping precinct and having served the Darwin community for 50 years, Casuarina Square is the one-stop shop for shopping, dining and entertainment. With over 180 stores including Kmart, Big W, Woolworths and Coles as well as a variety of dining options, and based in the heart of the Northern Suburbs, the Centre is a short 15-minute drive from both Darwin and Palmerston City, with direct bus services connecting the three major hubs.