Retail Manager

Anne's Pantry; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Anne's Pantry in Melbourne's south-east region is seeking a capable Retail Store Manager to lead day-to-day store operations in a historic bakery and café brand founded in 1929. This role focuses on achieving excellent customer service, managing stock and staff, and driving sales performance across multiple locations including Surrey Hills, Box Hill, Balwyn and Ashburton.

The successful candidate will oversee rostering, staff training, inventory control, and POS operations while implementing

Qualifications

• Minimum 2 years' full-time experience in a retail management role.
• Holds a Diploma in Hospitality Management or related field.
• Demonstrated leadership and staff supervision skills.
• Strong communication and customer service abilities.
• Organisational and problem-solving skills in a fast-paced retail environment.
• Knowledge of stock control, sales performance, and daily operations.

Responsibilities

• Oversee daily retail store operations to ensure efficient service and targets.
• Determine product ranges, stock levels, and customer service standards.
• Hire, train, roster, supervise, and evaluate retail staff.
• Monitor inventory, purchasing, and supplier orders.
• Manage budgets, labour costs, and wastage against targets.
• Oversee POS, cash handling, banking, and reconciliations.
• Implement pricing, displays, promotions, and local marketing.

Skills

Staff leadership

Customer service

Education

Diploma in Hospitality Management

Job description

We are Anne’s Pantry, a bakery and café brand in Melbourne’s south-east area since it was founded by a local pastry chef in 1929. As you can tell from our brand name, our main product is the fresh and tasty baguette with a massive range of “homemade flavour” items.Anne's Pantry currently has some stores around the Surrey Hills, Box Hill, Balwyn and Ashburton.

Job Description

Key responsibilities include:

• Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.
• Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences.
• Selecting, training, rostering, supervising and evaluating the performance of retail staff.
• Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control.
• Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets.
• Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records.
• Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements.
• Ensuring attractive product presentation, accurate product information and consistent customer service standards.
• Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction.
• Planning staffing and stock requirements for weekends, public holidays, seasonal periods and periods of high customer traffic.
• Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency.
• Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements.
• Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures.

Qualifications

Qualifications:

• At least 2 years of relevant full-time work experience in a similar retail management role
• At least a Diploma in Hospitality Management or a related field.

Additional Information

To be considered for this role, applicants should have:

• Applicants must have full working rights in Australia. Australian citizens and permanent residents are highly regarded.
• Strong leadership and staff supervision skills.
• Well-developed communication and customer service abilities.
• Good organisational and problem-solving skills.
• Ability to work effectively in a fast-paced retail and hospitality environment.
• Sound understanding of stock control, sales performance and daily operational management.

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