Bakery Store Manager: Lead Operations & Customer Experience

Anne; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Anne's Pantry, a bakery and café brand in Melbourne's south-east, seeks an experienced Store Manager to lead daily operations, optimise product ranges and oversee staff. You will ensure efficient service, financial discipline and excellent customer satisfaction at multiple stores around Surrey Hills, Box Hill, Balwyn and Ashburton.

The role emphasizes leadership, planning for peak periods, and adherence to health, safety and inventory controls across a fast-paced retail environment.

Qualifications

• 2+ years of relevant full-time work experience in a similar retail management role.
• Diploma in Hospitality Management or a related field.

Responsibilities

• Managing daily retail operations to ensure efficient service and achievement of operational objectives.
• Determining product ranges, stock levels and customer service standards based on sales performance and demand.
• Selecting, training, rostering, supervising and evaluating retail staff.
• Monitoring stock, purchasing, inventory control and supplier orders.
• Monitoring expenses against budgets and financial targets.
• Overseeing point-of-sale operations, cash handling and banking.
• Implementing pricing strategies, displays and local marketing initiatives.
• Ensuring attractive product presentation and accurate product information.
• Responding to customer enquiries and feedback to improve satisfaction.
• Planning staffing and stock for weekends and peak periods.
• Establishing procedures to improve sales, productivity and service efficiency.
• Ensuring compliance with workplace health and safety and food safety requirements.
• Safeguarding cash, stock and assets with loss-prevention measures.

Skills

Retail management

Team leadership

Staff supervision

Communication

Problem solving

Education

Diploma in Hospitality Management

Job description

We are Anne’s Pantry, a bakery and café brand in Melbourne’s south-east area since it was founded by a local pastry chef in 1929. As you can tell from our brand name, our main product is the fresh and tasty baguette with a massive range of “homemade flavour” items.Anne's Pantry currently has some stores around the Surrey Hills, Box Hill, Balwyn and Ashburton.

Job Description

Key responsibilities include:

• Managing and controlling the daily retail operations of the store to ensure efficient service and achievement of operational objectives.
• Determining product ranges, stock levels and customer service standards based on sales performance, seasonal demand and customer preferences.
• Selecting, training, rostering, supervising and evaluating the performance of retail staff.
• Monitoring food products, beverages, packaging and other inventory levels and coordinating purchasing, supplier orders and inventory control.
• Monitoring sales, labour expenses, stock costs, wastage and other operating expenses against established budgets and financial targets.
• Overseeing point-of-sale operations, cash handling, banking, daily reconciliations and the maintenance of stock and financial transaction records.
• Implementing pricing strategies, product displays, promotional activities and local marketing initiatives in accordance with business requirements.
• Ensuring attractive product presentation, accurate product information and consistent customer service standards.
• Responding to customer enquiries, feedback and complaints and implementing measures to improve customer satisfaction.
• Planning staffing and stock requirements for weekends, public holidays, seasonal periods and periods of high customer traffic.
• Establishing and implementing operational procedures to improve sales, productivity, stock control and service efficiency.
• Ensuring compliance with workplace health and safety, food safety, hygiene and other applicable regulatory requirements.
• Safeguarding cash, stock, equipment and other business assets through appropriate security and loss-prevention procedures.

Qualifications

Qualifications:

• At least 2 years of relevant full-time work experience in a similar retail management role
• At least a Diploma in Hospitality Management or a related field.

Additional Information

To be considered for this role, applicants should have:

• Applicants must have full working rights in Australia. Australian citizens and permanent residents are highly regarded.
• Strong leadership and staff supervision skills.
• Well-developed communication and customer service abilities.
• Good organisational and problem-solving skills.
• Ability to work effectively in a fast-paced retail and hospitality environment.
• Sound understanding of stock control, sales performance and daily operational management.

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