Retail Claims Consultant

Zurich 56 Company Ltd; Australia; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid work arrangement

AUD wellbeing payment

New starter e-voucher

Award-winning training

Job summary

Zurich in Australia is seeking a Claims Consultant within our Retail Life business to support customers during challenging moments by assessing and managing a portfolio of Retail Income Protection claims with fairness and empathy.

You will expand skills across Life Insurance claims (TPD, Trauma, Terminal Illness) and contribute to timely, accurate decisions that deliver certainty to customers who need it most.

Qualifications

• Experience with end-to-end assessment of retail income protection claims.
• Understanding of life insurance policies, products, and regulatory requirements.
• Ability to interpret medical, legal, and financial information to support decision-making.
• Strong written and verbal communication skills across diverse audiences.
• Proven ability to manage competing priorities and maintain accuracy under pressure.

Responsibilities

• Manage the end-to-end claims process with a proactive and customer-focused approach.
• Analyse medical, financial, and policy information to make fair and timely claim decisions.
• Communicate clearly with customers and stakeholders to keep them informed throughout the process.
• Build positive relationships with internal teams and external providers to support better claim outcomes.
• Prepare accurate documentation and maintain high-quality file management.
• Identify opportunities to improve claims processes and support continuous enhancement.
• Uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process.

Skills

End-to-end claims assessment

Job description

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

In this role, you’ll play a key part in supporting customers during some of life’s most challenging moments. As a Claims Consultant within our Retail Life business, you will be responsible for assessing and managing a portfolio of Retail Income Protection claims, with fairness, empathy, and professionalism. Your work will contribute to timely, accurate decisions that help deliver certainty to customers when they need it most. You will also have the opportunity to expand your skills in other areas of Life Insurance claims such as TPD, Trauma, and Terminal Illness.

You will also be responsible for the following:

• Manage the end-to-end claims process with a proactive and customer-focused approach.
• Analyse medical, financial, and policy information to make fair and timely claim decisions.
• Communicate clearly with customers and stakeholders to keep them informed throughout the process.
• Build positive relationships with internal teams and external providers to support better claim outcomes.
• Prepare accurate documentation and maintain high-quality file management.
• Identify opportunities to improve claims processes and support continuous enhancement.
• Uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process.

Important to your success - let's grow together

You’re someone who brings empathy, sound judgment, and a calm, organised approach to complex situations. You collaborate with care, communicate with clarity, and understand the importance of delivering a genuine human experience to every customer and stakeholder.

In order to be successful, you will have the following:

• Experience with end-to-end assessment of retail income protection claims. A background in workers’ compensation or injury management also relevant.
• Understanding of life insurance policies, products, and regulatory requirements.
• Ability to interpret medical, legal, and financial information to support decision-making.
• Strong written and verbal communication skills across diverse audiences.
• Proven ability to manage competing priorities and maintain accuracy under pressure.
• Proficiency with claims systems, documentation processes, and digital tools.
• A commitment to continuous improvement.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.