Retail Department Leader — Inspire Teams & Elevate Service

Officeworks Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Brand discounts

Benefits program

Career development

Safety & wellbeing

Job summary

Officeworks Ltd. is seeking a Retail Department Leader at the West Ryde store to guide a team, deliver outstanding customer experiences, and drive performance. You will lead from the front, keeping the store well-presented and stocked while mentoring staff to become confident retail professionals.

The role emphasizes empowering your team, delivering solutions beyond transactions, and maintaining a positive, fast-paced environment where every customer interaction matters.

Qualifications

• Retail leadership experience in a store environment.
• Strong communication with customers and team members.
• Proven ability to mentor and develop staff.
• Thrives in a fast-paced setting with shifting priorities.

Responsibilities

• Deliver exceptional customer experiences by acting as a solutions expert.
• Motivate and energize the crew, connecting daily actions to meaningful outcomes.
• Mentor and train the team to become trusted retail rockstars delivering value to customers.
• Keep the store sharp and well-stocked, presenting products for easy shopping.

Skills

Retail leadership

Customer communication

Team mentoring

Adaptability

Job description

Officeworks Ltd. is seeking a Retail Department Leader at the West Ryde store to guide a team, deliver outstanding customer experiences, and drive performance. You will lead from the front, keeping the store well-presented and stocked while mentoring staff to become confident retail professionals.

The role emphasizes empowering your team, delivering solutions beyond transactions, and maintaining a positive, fast-paced environment where every customer interaction matters.