Retail Department Leader: Inspire Teams & Customer Experience

Officeworks Ltd; Newcastle-Maitland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible roster

Staff discounts

Employee benefits program

Learning and development

Employee Assistance Program

Job summary

Officeworks in Warners Bay is seeking a Retail Department Leader to guide daily operations and deliver outstanding customer experiences. You will lead a team, coach colleagues, and drive performance while ensuring shelves are well-presented and products are available to meet customer needs.

As part of the store leadership team, you will energize your crew, mentor staff, and maintain a fast-paced, friendly environment that supports growth and customer satisfaction.

Qualifications

• Solid track record in retail leadership and delivering exceptional customer experiences.
• Strong communication and relationship-building with team and customers.
• Proven ability to lead and mentor a team of retail professionals.
• Thrives in a fast-paced environment with shifting priorities.
• Hands-on approach to ensure operations run smoothly.

Responsibilities

• Lead by example and deliver customer-focused solutions beyond transactions.
• Partner with store leadership to energize and motivate the crew.
• Mentor and train the team to become trusted retail professionals.
• Maintain store presentation and stock readiness to meet customer needs.

Skills

Retail leadership

Customer experience

Team motivation

Communication

People development

Adaptability

Job description

Officeworks in Warners Bay is seeking a Retail Department Leader to guide daily operations and deliver outstanding customer experiences. You will lead a team, coach colleagues, and drive performance while ensuring shelves are well-presented and products are available to meet customer needs.

As part of the store leadership team, you will energize your crew, mentor staff, and maintain a fast-paced, friendly environment that supports growth and customer satisfaction.