Retail Department Leader: Inspire Teams, Elevate Service

Officeworks; Gosford; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible roster

Staff discounts

Benefits program

Learning & development

Employee assistance program

Job summary

Officeworks Gosford is seeking a Retail Department Leader to drive customer experiences and lead a busy team on the shop floor. You will mentor staff, coordinate daily rosters, and ensure shelves are well presented so every customer finds what they need.

You thrive in a fast-paced retail environment, communicate clearly with colleagues and leaders, and model a hands-on, solutions-focused approach that elevates our service standard and store performance.

Qualifications

• Proven track record in retail leadership and delivering exceptional customer experiences.
• Ability to communicate clearly and forge connections with team and customers.
• Experience mentoring and developing a high-performing store team.
• Comfort with fast-paced retail environments and shifting priorities.

Responsibilities

• Lead a retail team to deliver outstanding customer service and solutions.
• Partner with store leadership to energize and coach the crew.
• Mentor and train staff to become confident retail rockstars.
• Maintain attractive, well-stocked presentation so customers find what they need.

Skills

Retail leadership

Customer experience

Communication

Team coaching

Job description

Officeworks Gosford is seeking a Retail Department Leader to drive customer experiences and lead a busy team on the shop floor. You will mentor staff, coordinate daily rosters, and ensure shelves are well presented so every customer finds what they need.

You thrive in a fast-paced retail environment, communicate clearly with colleagues and leaders, and model a hands-on, solutions-focused approach that elevates our service standard and store performance.