Retail Department Lead: Inspire Teams & Delight Customers

Officeworks Ltd; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts

Wesfarmers benefits

Growing Families

Employee Assistance Program

Learning & development

Public Holidays policy

Job summary

Officeworks Ltd in North Ryde is seeking a Retail Department Leader to drive from the front, delivering exceptional customer experiences and guiding the team through daily hustle with positivity and determination.

You will lead, coach and develop your crew, ensuring the right presentation and stock to help customers find exactly what they need. This role suits a proactive retail leader in a busy environment.

Qualifications

• Proven retail leadership with track record of delivering exceptional customer experiences.
• Strong communication and team-building skills.
• Ability to thrive in a fast-paced environment and manage priorities.

Responsibilities

• Provide solutions-focused customer service and upsell where appropriate.
• Partner with store leadership to energize and motivate the crew.
• Mentor and train team to become high-performing retail rockstars.
• Keep the store well-presented and stocked for easy shopping.

Skills

Retail leadership

Customer service

Team motivation

Communication

Job description

Officeworks Ltd in North Ryde is seeking a Retail Department Leader to drive from the front, delivering exceptional customer experiences and guiding the team through daily hustle with positivity and determination.

You will lead, coach and develop your crew, ensuring the right presentation and stock to help customers find exactly what they need. This role suits a proactive retail leader in a busy environment.