Retail Department Leader: Inspire Team to Wow Customers

Officeworks; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Employee discounts

Learning & development programs

Employee assistance program

Job summary

Officeworks in Melbourne's Mulgrave store is seeking a Retail Department Leader to drive customer experiences and lead a high-performing team. You will foster a positive environment, guide daily operations, and elevate service standards across the sales floor.

As a hands-on leader, you will mentor staff, support shift coverage, and partner with store leadership to deliver results while ensuring product availability and optimal presentation for customers.

Qualifications

• Demonstrated track record leading retail teams.
• Excellent communication and interpersonal skills.
• Ability to coach, mentor and develop staff.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and solve problems beyond transactions.
• Inspire and energize the store team to achieve goals.
• Mentor staff and deliver training to improve performance.
• Maintain store presentation and stock availability.

Skills

Retail leadership

Customer experience

Team motivation

Communication

Job description

Officeworks in Melbourne's Mulgrave store is seeking a Retail Department Leader to drive customer experiences and lead a high-performing team. You will foster a positive environment, guide daily operations, and elevate service standards across the sales floor.

As a hands-on leader, you will mentor staff, support shift coverage, and partner with store leadership to deliver results while ensuring product availability and optimal presentation for customers.