Retail Department Lead — Customer Experience Champion

Officeworks; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexibility

Discounts across Wesfarmers brands

Benefits program discounts

Growing families policy

Employee Assistance Program (EAP)

Flexible public holidays

Learning and development

Career progression

Job summary

Officeworks Doncaster Vic is seeking a Retail Department Leader (Coordinator) to drive exceptional customer experiences, lead a high-performing team and manage inventory. You will inspire and coach staff, deliver sales results and ensure safe, visually compelling shopping environments.

Join a collaborative leadership team focused on store success, development opportunities, and delivering bigger things for customers and the community.

Qualifications

• A solid track record in retail leadership with passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills with your team and customers.
• Proven ability to lead, train and develop a high-performing team.
• Ability to thrive in a fast-paced environment and manage shifting priorities.
• Willingness to roll up sleeves and drive store operations.

Responsibilities

• Lead and motivate your team to reach sales targets and KPIs.
• Train and develop your team to be retail rockstars and improve performance.
• Master inventory levels to ensure stock is available for customers.
• Craft a shopping experience that is visually appealing and safe for all.
• Collaborate with fellow leaders and departments to achieve store success.

Skills

Retail leadership

Customer service

Team development

Communication

Problem solving

Job description

Officeworks Doncaster Vic is seeking a Retail Department Leader (Coordinator) to drive exceptional customer experiences, lead a high-performing team and manage inventory. You will inspire and coach staff, deliver sales results and ensure safe, visually compelling shopping environments.

Join a collaborative leadership team focused on store success, development opportunities, and delivering bigger things for customers and the community.