Retail Customer Service & Tech Solutions Consultant

telstra; City of Brisbane; On-site; AUD 61,000 - 82,000; Full time

Benefits offered by this job

Service discount

Parental leave

Superannuation

Job summary

Telstra Retail in Carindale is seeking a Full Time Retail Customer Service & Sales Consultant to help customers choose products, activate services and troubleshoot basic issues. You will join an iconic Australian brand devoted to connecting people and delivering excellent in-store experiences.

The role emphasizes friendly, knowledgeable service, performance against sales KPIs, and teamwork within a supportive retail environment. Flexible hours and career growth opportunities are available.

Qualifications

• Strong communication skills and the ability to connect with customers.
• Ability to understand customer needs and provide solutions.
• Willingness to learn and grow in a dynamic retail environment.
• Previous customer-facing experience is a plus, but not required.

Responsibilities

• Deliver Exceptional Customer Experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Skills

Communication skills

Solution-oriented

Sales drive

Learning mindset

Customer-facing experience

Job description

Telstra Retail in Carindale is seeking a Full Time Retail Customer Service & Sales Consultant to help customers choose products, activate services and troubleshoot basic issues. You will join an iconic Australian brand devoted to connecting people and delivering excellent in-store experiences.

The role emphasizes friendly, knowledgeable service, performance against sales KPIs, and teamwork within a supportive retail environment. Flexible hours and career growth opportunities are available.