Flexible-Hours Retail Consultant: Customer Service & Sales

telstra; Australia; On-site; AUD 61,000 - 82,000; Full time

Benefits offered by this job

Telstra service discounts

16 weeks parental leave

Flexible working hours

Career development programs

Job summary

Telstra Retail is seeking a Retail Customer Service & Sales Consultant to help customers select products, activate services and resolve basic issues in-store. You will represent a trusted Aussie brand, delivering friendly, informed guidance to enhance customers’ tech experiences.

You’ll stay updated on the latest Telstra gadgets and services, driving sales while maintaining exceptional customer service standards in a fast-paced retail setting.

Qualifications

• Customer-facing experience is a plus but not required.
• Strong communication and problem-solving skills.
• Ability to learn product features and services.

Responsibilities

• Assist customers with product selection and service activation.
• Troubleshoot basic issues and ensure a positive in-store experience.
• Deliver exceptional customer service to help meet store targets and KPIs.
• Collaborate with team to maintain a welcoming and productive environment.

Job description

Telstra Retail is seeking a Retail Customer Service & Sales Consultant to help customers select products, activate services and resolve basic issues in-store. You will represent a trusted Aussie brand, delivering friendly, informed guidance to enhance customers’ tech experiences.

You’ll stay updated on the latest Telstra gadgets and services, driving sales while maintaining exceptional customer service standards in a fast-paced retail setting.