Ict Officer - Desktop Support

Central Australian Aboriginal Congress Aboriginal Corporation; Alice Springs; Hybrid; AUD 82,000 - 92,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Salary packaging

Job summary

Central Australian Aboriginal Congress Aboriginal Corporation is seeking a Desktop Support Officer to deliver hands-on IT support for staff, guests and stakeholders, including installation, maintenance and troubleshooting of computers, notebooks, desk phones and mobile devices.

This full-time role requires a Certificate IV or current study in IT, readiness to travel to remote locations, a NT driver’s licence, and a passion for service delivery and continuous learning through certifications and

Qualifications

• Certificate IV qualification or studying towards in a relevant field or equivalent experience.
• Willingness, ability and appropriate levels of health and fitness to travel to and work from remote locations.
• Hold a valid NT Driver's licence.
• Strong written and verbal communication skills with strong focus on service delivery.
• Has long-term interest in the IT industry, enjoys learning about and working with the latest IT products with a willingness to undertake training and obtain relevant certifications

Responsibilities

• Provide technical support for staff, guests and other stakeholders using IT products and services.
• Assist with network and application access and the delivery, installation and maintenance of computers, notebooks, desk phones and mobile phones.

Skills

IT support

Communication skills

Travel readiness

Education

Certificate IV in IT or related field

Job description

Come and join a progressive organisation delivering community-led programs with the Northern Territory's largest Aboriginal Community Controlled Health Service.

Full-time Contract

37.5 hours per week

$82,426 - $91,689 per annum

Total Effective Package*

$102,928 - $113,490

About the role

The role of the Desktop Support Officer is to provide technical support for staff, guests and other stakeholders using IT products and services. This includes assisting with network and application access and the delivery, installation and maintenance of computers, notebooks, desk phones and mobile phones.

To be considered for this position, you will require:

• Certificate IV qualification or studying towards in a relevant field or equivalent experience.
• Willingness, ability and appropriate levels of health and fitness to travel to and work from remote locations.
• Hold a valid NT Driver's licence.
• Strong written and verbal communication skills with strong focus on service delivery.
• Has long-term interest in the IT industry, enjoys learning about and working with the latest IT products with a willingness to undertake training and obtain relevant certifications

What we offer:

Congress offers rewarding career options and a wide range of employee benefits including:

• Work that is community-led, impact-focused and a part of the bigger picture.
• Opportunities to grow, including 15 days of professional development per year, with pathways including master's programs and study placements.
• A flexible work policy including flexible start and finish times, compressed work weeks, part-time and casual roles, job sharing, hybrid work models and the possibility to purchase additional paid leave.
• Salary packaging for full-time, part-time and casual employees.

*Total Effective Package includes base salary, district allowance, superannuation, leave loading, and estimated tax saving from salary packaging options

Applications close when a suitable applicant is found.