Retail Customer Service Pro — Orders & Support

Stratco (Australia) Pty Limited; Gold Coast City; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Health & Wellbeing Initiatives

Traineeship & Apprentice Program

Career Development Opportunities

Paid Parental Leave

Employee Referral Incentive

Stratco Team Member Discount Card

Private Health Corporate Discount

Flu Vaccinations

Employee Assistance Programme

Job summary

Stratco is seeking a Retail Customer Service Officer to join our Ormeau team. You will assist customers by phone and email, process online orders, and coordinate with our 3PL to ensure timely delivery. You’ll work with retail, manufacturing and dispatch teams to keep customers informed; this is a full-time role with a clear career path.

You’ll receive product and systems training to build industry knowledge and advance your career with a long-standing Australian company.

Qualifications

• Experience in customer service, retail or internal sales.
• Experience in building, manufacturing or construction industries is a plus.
• Good computer and data entry skills.
• Confident when communicating with customers by phone and email.
• Excellent attention to detail and order accuracy.
• Ability to prioritise and manage multiple requests.
• Reliable, positive, and team-focused attitude.
• Willingness to learn new products, systems and processes.

Responsibilities

• Respond to customer enquiries by phone and email.
• Provide product, service, order and delivery information.
• Process and accurately enter customer orders.
• Build positive relationships with customers.
• Communicate with retail, manufacturing and dispatch teams.
• Provide general customer service and administrative support.
• Develop knowledge of Stratco products and services.
• Participate in ongoing product, customer service and systems training.
• Follow safety requirements and contribute to a safe working environment.

Skills

Customer service

Retail sales

Data entry

Phone & email

Attention to detail

Multitasking

Team player

Willing to learn

Job description

Stratco is seeking a Retail Customer Service Officer to join our Ormeau team. You will assist customers by phone and email, process online orders, and coordinate with our 3PL to ensure timely delivery. You’ll work with retail, manufacturing and dispatch teams to keep customers informed; this is a full-time role with a clear career path.

You’ll receive product and systems training to build industry knowledge and advance your career with a long-standing Australian company.