Retail Consultant

RACQ Operations Pty Ltd; Mackay Regional; On-site; AUD 43,000 - 58,000; Full time

Benefits offered by this job

Free RACQ roadside assistance from day

Exclusive employee discounts across aP

Job summary

Royal Automobile Club of Queensland in Mackay is seeking a Retail Consultant to be the friendly face of the store, uncover customer needs, and connect members with the right insurance and assistance solutions. In this fast-paced, member-focused role, you will drive sales while delivering exceptional service and building lasting relationships with the local community.

No heavy experience required, though sales background is desirable.

Qualifications

• Sales experience is desirable; training will be provided.
• Attitude and willingness to learn are valued.
• Warm, engaging and genuinely enjoys helping people.
• Confident communication and comfort using technology.
• Happy talking to members in person and over the phone.

Responsibilities

• Drive sales by understanding member needs and matching them with the right assistance and insurance solutions.
• Deliver friendly, high-quality service to RACQ Mackay customers and build lasting relationships in the community.
• Support a fast-paced, member-focused retail team to achieve targets.

Skills

Sales experience

Customer service

Communication

Technology comfort

Job description

Job Description - Retail Consultant (2600011M)

Job Description

Job Number:

2600011M

Retail Consultant

Description

At RACQ,we’regood people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role:

Join us as the friendly face of RACQ Mackay, where every conversation is a chance to create genuine connections and drive meaningful sales. In this fast-paced member-focused role, you’ll uncover needs quickly, match members with the right assistance and insurance solutions, and deliver the kind of service that keeps people coming back. If you love great conversations, smashing targets, and being part of a supportive, high-energy team, this is your chance to shine.

Beyondsales and service, you’ll be part of a store that’s deeply connected to its local community. Our Retail teams don’t just help members at the counter, they support local events, lend a hand when things go wrong, and build relationships that last well beyond a single visit.

What you can expect:

• $36.13 per hour + Super
• Full-time position – 37.5 hours per week
• Monday to Friday, 8:30am - 4:30pm

About you:

Experience is great, but not essential, sales experience in a previous role is desirable, we’ll give you all the training you need. What matters most is your attitude and willingness to learn.

You are someone who:

• Is warm, engaging, and genuinely loves helping people.
• Stays calm under pressure and bounce back quickly.
• Enjoys learning and growing in a fast paced, supportive team.
• Communicates confidently and feels comfortable using technology.
• Is happy talking to members both in person and over thephone.

Whyyou’ll love working at RACQ:

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts Access discounts across RACQ products and partner offers including insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Belonging & community - Ouremployee ledEmployee Resource Groups (ERGs) give you the chance to connect, have a voice, and help shape how RACQ supports its people and the communities we serve.

Why join our Team at RACQ?

RACQ is here to drive for a better future for all Queenslanders. With more than1.7 million members,we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably.We’reevolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ,you’ll find a flexible, inclusive workplace where everyone is valued, supported, and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion atAbout us https://www.racq.com.au/about-us

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [e-mail] for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process

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Caneland Central Cnr Victoria & Mangrove Road