Retail Claims Administrator

people2people; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Free on-site parking

Employee discounts

Barista-made coffee

Retail partner discounts

Quarterly Connection Events

Job summary

Samsung Electronics Australia is looking for a Retail Claims Administrator to provide exceptional account management and claims resolution across our retail network. You will be responsible for managing major retailer accounts, processing and tracking claims, and reconciling accounts while ensuring timely resolution.

The ideal candidate has experience in an operational support role and possesses strong communication skills.

Qualifications

• Previous experience in an operational support role.
• Ability to work effectively in a fast-paced environment.
• Commitment to maintaining data accuracy.

Responsibilities

• Manage retailer accounts for claims enquiries and disputes.
• Process, investigate, and track retail claims.
• Reconcile accounts and maintain records.
• Manage outstanding Return Authorisations (RAs).
• Coordinate with logistics and customer service teams.
• Produce reports and identify risks in claims.

Skills

Communication skills

Attention to detail

Problem-solving

Microsoft Excel

Job description

Join a Globally Recognised and Innovative Brand

At Samsung, we don’t just imagine the future - we build it. This is where you Reimagine Your Future with one of the world’s most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match.

Every year, our ecosystem expands with breakthrough products and experiences that redefine what’s possible. Now, we’re looking for a Retail Claims Administrator to join Samsung Electronics Australia and play a key role in delivering exceptional account management, claims resolution, and operational support across our retail network.

What You’ll Be Doing

Manage major retailer accounts as the primary point of contact for claims enquiries, disputes, and escalations.

Process, investigate, and track retail claims from receipt through to resolution, ensuring service levels are met.

Reconcile accounts, maintain accurate records, and provide regular progress updates to internal and external stakeholders.

Manage outstanding Return Authorisations (RAs), including retailer communications, status updates, and action plans to achieve monthly KPIs.

Coordinate with retailers, logistics providers, customer service teams, and warehouses to ensure timely collection and resolution of outstanding RAs.

Produce daily ageing and outstanding reports, proactively identifying risks and driving claim closure.

Investigate and resolve wrong stock returns, liaising with relevant stakeholders to facilitate reallocation or returns.

Support the end‑to‑end local scrapping process while ensuring compliance with company policies and procedures.

Maintain reporting masterfiles and provide administrative and reporting support to Team Leaders and senior management.

Assist with complex claims scenarios, process improvement initiatives, and ad‑hoc reporting requirements.

What You’ll Bring

Previous experience in a similar operational support role.

Strong communication skills with the ability to build positive relationships.

Excellent attention to detail and a commitment to maintaining data accuracy.

A proactive approach to problem‑solving and managing competing priorities.

Ability to work effectively in a fast‑paced environment while meeting deadlines and service expectations.

A positive, team‑focused attitude with a strong sense of ownership and accountability.

Intermediate to advanced Microsoft Excel skills, with the ability to prepare reports and analyse data.

A willingness to learn, adapt, and contribute to continuous improvement initiatives.

What Sets Us Apart

Excellence isn’t an aspiration here, it’s our baseline. Innovation isn’t a moment, it’s our mindset.

At Samsung Australia, you’ll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities.

And we’ll equip you with everything you need to grow, thrive, and accelerate your career:

• Competitive remuneration that recognises your expertise
• Free on-site parking for seamless convenience
• Generous employee discounts across the Samsung product range
• Barista‑made coffee every Monday - on us!
• Discounts across 400+ retail partners
• Quarterly Connection Events that bring our people and purpose together

This is your moment to #ReimagineYourFuture and shape what’s next!

Note: You’ll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You’ll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.