Retail Claims Specialist: Fast, Precise Ops & Reporting

people2people; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Free on-site parking

Employee discounts

Barista-made coffee

Retail partner discounts

Quarterly Connection Events

Job summary

Samsung Electronics Australia is looking for a Retail Claims Administrator to provide exceptional account management and claims resolution across our retail network. You will be responsible for managing major retailer accounts, processing and tracking claims, and reconciling accounts while ensuring timely resolution.

The ideal candidate has experience in an operational support role and possesses strong communication skills.

Qualifications

• Previous experience in an operational support role.
• Ability to work effectively in a fast-paced environment.
• Commitment to maintaining data accuracy.

Responsibilities

• Manage retailer accounts for claims enquiries and disputes.
• Process, investigate, and track retail claims.
• Reconcile accounts and maintain records.
• Manage outstanding Return Authorisations (RAs).
• Coordinate with logistics and customer service teams.
• Produce reports and identify risks in claims.

Skills

Communication skills

Attention to detail

Problem-solving

Microsoft Excel

Job description

Samsung Electronics Australia is looking for a Retail Claims Administrator to provide exceptional account management and claims resolution across our retail network. You will be responsible for managing major retailer accounts, processing and tracking claims, and reconciling accounts while ensuring timely resolution.

The ideal candidate has experience in an operational support role and possesses strong communication skills.