Retail Centre Facilities & Operations Manager

Assetlink; Canberra; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Reward and recognition incentives

Attractive salary package

Ongoing training and development

Safe and supportive working环境

Family-oriented culture

Job summary

Assetlink is seeking a professional Facilities Manager to oversee the cleaning, security, maintenance and customer service operations at Canberra Centre in ACT. You will partner with the client, drive service excellence and ensure contractual obligations are met.

You will lead diverse teams, manage budgets, and promote a safe and compliant workplace while delivering high levels of customer satisfaction for a premier retail environment in Canberra.

Qualifications

• Passion and commitment to deliver customer service to the highest standard.
• Experience in managing a team, performance management and employee relations experience.
• Ability to give direction as well as being able to motivate your team.
• Demonstrated client relationship management experience.
• Strong influencing skills and the capacity to deal with issues proactively.
• Excellent communication and presentation skills both written and verbal.
• Ability to lead in a CALD environment.
• Facilities management experience in a retail/commercial environment.
• Strong financial/budget acumen and attention to detail.
• High standards of personal grooming, presentation, and professional conduct.
• Ability to work flexible hours to support your team and the client.
• Competent computer skills are an absolute necessity.
• Familiar with OHS practices and legislation

Responsibilities

• Become a trusted partner and SME for the Client
• Oversee the management of company operations in cleaning, security, customer service and maintenance for our site
• Meet our contractual obligations and delight our customers by exceeding their expectations
• Provide exceptional customer service
• Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
• Ensure compliance with contract requirements and collaborate with all stakeholders.
• Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way
• Identify opportunities to provide innovation and value-add for the client
• Oversee all financials/budget and control the P&L
• Identify any problem areas affecting your area of responsibility and develop, implement, and monitor appropriate strategies to address these issues
• Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

Skills

Team leadership

Client relations

Budget mgmt

OH&S

CALD awareness

Communication

FM experience

Job description

Assetlink is seeking a professional Facilities Manager to oversee the cleaning, security, maintenance and customer service operations at Canberra Centre in ACT. You will partner with the client, drive service excellence and ensure contractual obligations are met.

You will lead diverse teams, manage budgets, and promote a safe and compliant workplace while delivering high levels of customer satisfaction for a premier retail environment in Canberra.