Retail Store Manager

Kookai; Ryde; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Quarterly clothing vouchers

Personalised training

Head office opportunities

Birthday leave

Wellness vouchers

Incentives & rewards

Project work opportunities

Job summary

KOOKAÏ is seeking a dynamic Store Manager in New South Wales to lead a high-performing team, deliver a first-class customer experience and drive store standards.

This full-time role offers a genuine pathway into fashion leadership, with tailored training and a Tuesday-Saturday roster, supporting career growth within the brand.

Qualifications

• Experience leading a team to deliver a standout customer experience.
• Proven ability to coach and develop staff.
• Ability to manage store operations and administration.

Responsibilities

• Lead a team to deliver an exceptional customer experience.
• Styling customers.
• Drive KPI’s.
• Recruitment.
• Coaching and training.
• Managing store administration and operations.
• Loss prevention and OH&S.

Skills

Customer service

Leadership

Coaching

Training

Styling

Recruitment

Operations

KPIs

OH&S

Job description

We are looking for a dynamic and passionate leader who delivers exceptional customer service, leads by example, works collaboratively and genuinely enjoys coaching and developing others. AtKOOKAÏ, our people are everything, and while we are driven by a love for fashion and creating outstanding customer experiences, growing talent and supporting emerging fashion leaders is a key part of what we do.

As Store Manager, you will be responsible for shaping the customer experience and driving high standards within your store, supported by a positive, motivated and friendly team. You will have the opportunity to develop your team while growing your own career in fashion, taking ownership of the store’s success and creating an environment where your team can excel.

This is an exciting full-time opportunity (38 hours per week) offers a genuine pathway into a rewarding career in fashion. When you joinKOOKAÏ, you will be welcomed into a brand that champions internal growth and career development. You will receive tailored training designed to elevate your leadership and further build on your capabilities and skillset, setting you up for success.

The Store Manager role is a highly rewarding and valuable step in a fashion career, with many of our past managers progressing into Head Office positions. We prioritise succession planning and supporting our team in building meaningful, long-term careers in the fashion industry.

What you’ll be doing:

• Leading a team to deliver an exceptional customer experience
• Styling customers
• Driving KPI’s
• Recruitment
• Coaching and training
• Managing store administration and operations
• Loss prevention and OH&S

What we’d love from you:

• A passion for providing exceptional customer service
• A love for fashion and styling
• Strong leadership, organisational skills and training abilities
• An empathetic and clear communicator
• High enthusiasm to learn and succeed
• Motivational skills
• Initiative and adaptability
• A desire to progress within the company

What you’ll love from us:

• Generous quarterly clothing vouchers to build your KOOKAI wardrobe
• Personalised training, including leadership development and retail conferences
• Head office career and work experience opportunities
• Birthday leave and wellness vouchers
• Ongoing incentives and referral rewards
• Opportunities for various project work

Please note this role includes a Tuesday - Saturday roster.