Retail Assistant Manager: Team Training & Store Ops

Otr; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

OTR Group's Reddy Express division in Sydney, NSW, seeks an Assistant Manager to support daily store operations, lead a team, and ensure excellent guest service. You'll manage rostering, stock, reporting and health and safety compliance, while coaching colleagues to deliver consistent service and drive sales growth in a fast-paced retail setting.

The successful candidate will demonstrate leadership, strong communication, attention to detail, adaptability and a customer‑focussed mindset, with a

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills with a professional demeanor.
• Passion for delivering exceptional customer service and training to others.
• Ability to train and develop team members effectively.
• Experience with rostering/scheduling.
• Familiarity with health and safety policies and procedures.
• Ability to adapt to changing priorities and busy periods.

Responsibilities

• Assist with day-to-day store operations.
• Provide excellent customer service and supervise frontline staff.
• Lead and develop team through training and coaching.
• Manage rostering and shift scheduling.
• Oversee stock management and reporting.
• Ensure adherence to health and safety policies and procedures.

Skills

Leadership

Communication skills

Customer service

Training & development

Rostering

Health & safety

Adaptability

Job description

OTR Group's Reddy Express division in Sydney, NSW, seeks an Assistant Manager to support daily store operations, lead a team, and ensure excellent guest service. You'll manage rostering, stock, reporting and health and safety compliance, while coaching colleagues to deliver consistent service and drive sales growth in a fast-paced retail setting.

The successful candidate will demonstrate leadership, strong communication, attention to detail, adaptability and a customer‑focussed mindset, with a