Retail Assistant Manager: Team Leader & Operations

Otr Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Reddy Express – Assistant Manager in Thornleigh, NSW, is a leadership role within OTR Group, which operates a network of retail and quick service restaurants. The role focuses on day-to-day store operations, customer service, training, rostering, stock control and safety compliance.

The successful candidate will bring leadership experience in retail/hospitality, strong communication skills and a passion for developing others, with a flexible, team-oriented mindset for adapting to store needs.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and professional interactions with customers and staff.
• Passion for delivering exceptional customer service and training to others.
• Ability to adapt to change and support team through transitions.
• Strong sense of teamwork and collaboration.

Responsibilities

• Assist with the day-to-day operations of the store.
• Provide excellent customer service and support to customers.
• Lead and deliver staff training and development initiatives.
• Assist with rostering and team scheduling.
• Manage stock and inventory controls, including reporting.
• Follow health and safety policies and procedures.

Skills

Leadership

Communication

Teamwork

Customer service

Training & development

Adaptability

Attention to detail

Job description

Reddy Express – Assistant Manager in Thornleigh, NSW, is a leadership role within OTR Group, which operates a network of retail and quick service restaurants. The role focuses on day-to-day store operations, customer service, training, rostering, stock control and safety compliance.

The successful candidate will bring leadership experience in retail/hospitality, strong communication skills and a passion for developing others, with a flexible, team-oriented mindset for adapting to store needs.