Assistant Store Manager (Melbourne Walk)

Pop Mart; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

POP MART is seeking an Assistant Store Manager for our Melbourne Walk store as we expand in Australia. You will lead a large-format team of ~25 employees, coach and develop talent, and ensure outstanding customer experiences while driving commercial results.

You will oversee recruitment, onboarding and training, provide ongoing feedback, and help maintain inventory and store standards in a fast-paced retail environment.

Qualifications

• Experience leading medium to large retail teams.
• Ability to coach, train and develop staff.
• Strong focus on customer experience and achieving KPIs.

Responsibilities

• Lead and develop a large retail team supporting ~25 staff.
• Support recruitment, onboarding and training activities.
• Analyse store performance and drive sales targets and KPI outcomes.

Skills

Team leadership

Coaching

Customer experience

Performance feedback

KPI awareness

Communication

Tools

Excel

Google Sheets

Job description

# ASSISTANT STORE MANAGER - POP MART## Global Pop-Culture | Leadership Opportunity Join the POP MART Phenomenon POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.

This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Melbourne Walk store, you'll support the leadership of a large-format, retail environment and a team of approximately 25 employees, playing a key role in developing a high-performing team and driving commercial success.

**Why You’ll Love Working at POP MART***

• * Work with products customers genuinely love - collectors, fans and families*
• * Weekly new releases keep every day exciting and fast-moving*
• * Clear career progression opportunities within a growing business*
• * Job security with a rapidly expanding global brand*
• * Monthly product incentives (post-probation)*
• * Monthly performance bonus*
• * Supportive, energetic and inclusive team culture*
• * Annual POP LAND (Beijing) pass*
• * A colourful, creative retail environment**

**What You’ll Do**

• Lead & Develop the Team*
• * Coach, motivate and develop a large and diverse retail team*
• * Support recruitment, onboarding and training activities*
• * Provide ongoing feedback, coaching and performance support*
• * Assist with formal performance management conversations when required*
• * Help build a positive, accountable and high-performing team culture*
• * Identify and develop future leaders within the store teamDrive Commercial Results*
• * Support achievement of sales targets and KPIs*
• * Analyse store performance and identify opportunities for improvement*
• * Create a customer-focused and sales-driven environment*
• * Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making*
• * Support labour productivity through effective roster planning and workforce managementSupport Store Operations*
• * Assist with roster planning and workforce management aligned to labour budgets*
• * Maintain inventory accuracy and store presentation standards*
• * Ensure policies, procedures and compliance requirements are met*
• * Support product launches, promotional events and peak trading periods*
• * Help coordinate operations across a large-format, multi-level retail environment

**Who You Are***

• * An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams*
• * Passionate about customer experience and team development*
• * Confident coaching, training and leading others*
• * Experienced managing team performance and providing constructive feedback*
• * Commercially aware and KPI focused*
• * Comfortable using Excel and Google Sheets for reporting and workforce planning*
• * Organised, adaptable and solutions focused*
• * Comfortable working in fast-paced, high-volume retail environments*
• * Ready to lead larger teams and support the success of a flagship retail location

**Availability Requirements***

• * Flexible availability across all 7 days is required*
• * Typical rosters include weekends, late-night trading and public holidays*
• * We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency*
• * While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected*
• * Availability throughout peak trading periods, including November to January, is essential**

**Full and permanent Australian working rights are required.**