Retail Assistant / Clinic Manager - Mt Ommaney, QLD!

Specsavers; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Two Free pairs of glasses per year

Birthday and Volunteer Leave

30% Family & Friends discount forGl as

Health & wellbeing support through our

Specsavers Perks with 500+ retailers

Work-life balance and permanent employ

Job summary

Specsavers Mt Ommaney Audiology is seeking a Retail Assistant / Clinic Manager to deliver outstanding customer service and manage daily clinic operations. You’ll handle enquiries, guide pre-screening tests, and troubleshoot hearing aid issues, with full training provided.

The role offers a clear progression path from Retail Assistant to Retail Clinic Manager through our training program, with a Monday to Friday roster and no weekend shifts.

Qualifications

• Experience in fast-paced retail/customer service environments.
• Audiology or allied health background desirable.
• Excellent interpersonal and communication skills.

Responsibilities

• Handle customer enquiries in person and over the phone.
• Guide customers through pre-screening tests.
• Troubleshoot hearing aid issues.
• Support the Audiology Business Owner with daily operations.
• Lead training for retail team on audiology services.
• Coordinate appointments and manage clinic bookings.
• Maintain high standards for screenings and bookings.

Skills

Customer service

Retail experience

Communication skills

Empathy

Problem solving

Tools

Bluetooth troubleshooting

IT literacy

Job description

Retail Assistant / Clinic Manager - Mt Ommaney, QLD!

About the role:

As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.

You will also have the opportunity to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program.

Working at our Mount Ommaney store, you’ll support day-to-day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.

This Full Time role offers a regular roster of Monday - Friday with no weekend work, providing stability and consistency in your daily schedule. Working with an experienced and supportive store partner, you'll be guided on providing exceptional customer service to our Audiology customers.

Key Duties:

Provide exceptional customer service and build lasting positive relationships

Perform hearing screening and hearing aid maintenance (full training provided)

Schedule appointments through the Simply Hearing system

Liaise with store partners and ensure smooth flow of daily clinic operations

Lead training with the retail team as an audiology champion of the store

To be successful in this role, you will possess the following;

Passionate about making a meaningful impact on the lives of others

Previous experience in a fast-paced retail/customer service environment

Previous experience in Audiology or allied health is desirable but not required

Strong interpersonal and communication skills, with empathy towards others

Strong computer literacy and highly adept in Bluetooth and troubleshooting technology

Committed towards continuous learning and development. Full Audiology training provided!

Two Free pairs of glasses per year!

Birthday and Volunteer Leave

30% Family & Friends discount for glasses

Health & wellbeing support through our Employee Assistant program

Access to Specsavers Perks with 500+ popular retailers

Work-life balance and permanent employment opportunity

About Specsavers Audiology

Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.

Why Specsavers?

We’re proud to be the #1 Best Place to Work in Australia, as recognised by Great Place to Work 2026! We're passionate about creating an environment where our people can thrive. It's an accolade earned through the voices of our team members and reflects the supportive, inclusive, and purpose-led culture we've built together.

If you have any questions about the role, please email***************@specsavers.com. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest