Retail Assistant / Clinic Manager - Richmond / Windsor, Nsw

Specsavers; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Free staff parking

Two Free pairs of glasses per year

Birthday and Volunteer Leave

30% Family & Friends discount for GLAS

Health & wellbeing support through our

Specsavers Perks with 500+ retailers

Job summary

Specsavers Audiology in NSW Richmond/Windsor is seeking a part-time Retail Assistant stepping into a Clinic Manager pathway. You’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support daily clinic operations across two stores.

This role offers 9 hours per week across three weekdays, with full training provided to develop into a senior clinic management position, flexible days, and opportunities for increased

Qualifications

• Provide exceptional customer service and build lasting positive relationships
• Perform hearing screening and hearing aid maintenance (full training provided)
• Schedule appointments through the Simply Hearing system
• Liaise with store partners and ensure smooth flow of daily clinic operations
• Lead training with the retail team as an audiology champion of the store

Responsibilities

• Provide exceptional customer service and build lasting positive relationships
• Perform hearing screening and hearing aid maintenance (full training provided)
• Schedule appointments through the Simply Hearing system
• Liaise with store partners and ensure smooth flow of daily clinic operations
• Lead training with the retail team as an audiology champion of the store

Skills

Customer service

Interpersonal skills

Communication skills

Retail experience

Bluetooth troubleshooting

Tools

Simply Hearing system

Job description

Retail Assistant / Clinic Manager - Richmond / Windsor, NSW!

About the role
As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.

This is an exciting opportunity for a motivated Retail Assistant ready to step into a Clinic Manager pathway. With a structured training program, you’ll be supported to quickly develop into a senior role.

Working across our Richmond and Windsor stores, you’ll support day-to-day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.

This part-time role offers 9 hours per week across 3 week days of your choice, with potential to increase hours as the busines grows. The shorter days and no weekend work allows for greater flexibility in managing your day-to-day commiments and a great worklife balance.

An example roster would look like the below;

• Monday 9am - 12pm.
• Friday 9am - 12pm

Key Duties:

Provide exceptional customer service and build lasting positive relationships

Perform hearing screening and hearing aid maintenance (full training provided)

Schedule appointments through the Simply Hearing system

Liaise with store partners and ensure smooth flow of daily clinic operations

Lead training with the retail team as an audiology champion of the store

To be successful in this role, you will possess the following:

Passionate about making a meaningful impact on the lives of others

Previous experience in a fast-paced retail/customer service environment

Previous experience in Audiology or allied health is desirable but not required

Strong interpersonal and communication skills, with empathy towards others

Strong computer literacy and highly adept in Bluetooth and troubleshooting technology

Committed towards continuous learning and development. Full Audiology training provided!

• Free staff parking!

Two Free pairs of glasses per year!

Birthday and Volunteer Leave

30% Family & Friends discount for glasses

Health & wellbeing support through our Employee Assistant program

Access to Specsavers Perks with 500+ popular retailers

Work-life balance and permanent employment opportunity

About Specsavers Audiology
Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.

We’ve proudly ranked among Australia’s Top Ten Best Places to Work for two consecutive years - and we’re on a mission to become number one.