Retail Assistant / Clinic Manager - Top Ryde/ Rhodes , NSW

Specsavers; Ryde; On-site; AUD 38,000 - 52,000; Part time

Benefits offered by this job

Two free glasses per year

Birthday and Volunteer Leave

30% family & friends discount

Health & wellbeing support

Specsavers Perks with 500+ retailers

Training provided

Work-life balance

Permanent employment opportunity

Job summary

Specsavers Audiology is hiring a part-time Retail Assistant / Clinic Manager in Top Ryde/Rhodes, NSW. The role supports audiology customers, conducts screenings, and assists with the day-to-day clinic operations.

You will progress from Retail Assistant to Retail Clinic Manager through our training program; 30 hours per week across Tue–Sat, with flexible shorter days. Training provided and strong work-life balance emphasized.

Qualifications

• Experience in fast-paced retail/customer service environment.
• Audiology or allied health exposure is desirable.
• Strong communication skills and empathy.

Responsibilities

• Provide exceptional customer service and build lasting relationships.
• Perform hearing screening and hearing aid maintenance (training provided).
• Schedule appointments using the Simply Hearing system.
• Coordinate with store partners for smooth daily clinic operations.
• Lead training with retail team as audiology champion.

Skills

Customer service

Audiology knowledge

Training & leadership

Bluetooth troubleshooting

Interpersonal skills

Tools

Simply Hearing system

Job description

Retail Assistant / Clinic Manager - Top Ryde/ Rhodes , NSW

Location: Top Ryde/ Rhodes, NSW
Employment Term: Part Time 30 hours p/w

About the role:

As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.

You will also have the opportunity to progress from a Retail Assistant into a Retail Clinic Manager through our comprehensive training program.

Working across our Top Ryde/ Rhodes stores, you’ll support day-to-day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.

This Part-Time role offers 30 hours p/w across five days (Tuesday to Saturday). There is flexibility for shorter days (9am–3pm or 10am–4pm), making it ideal for school pick ups and providing a consistent schedule with great work-life balance.

Key Duties:

• Provide exceptional customer service and build lasting positive relationships
• Perform hearing screening and hearing aid maintenance (full training provided)
• Schedule appointments through the Simply Hearing system
• Liaise with store partners and ensure smooth flow of daily clinic operations
• Lead training with the retail team as an audiology champion of the store

To be successful in this role, you will possess the following;

• Passionate about making a meaningful impact on the lives of others
• Previous experience in a fast-paced retail/customer service environment
• Previous experience in Audiology or allied health is desirable but not required
• Strong interpersonal and communication skills, with empathy towards others
• Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
• Committed towards continuous learning and development. Full Audiology training provided!
• Two Free pairs of glasses per year!
• Birthday and Volunteer Leave
• 30% Family & Friends discount for glasses
• Health & wellbeing support through our Employee Assistant program
• Access to Specsavers Perks with 500+ popular retailers
• Work-life balance and permanent employment opportunity

About Specsavers Audiology

Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.

Why Specsavers?

We’re proud to be the #1 Best Place to Work in Australia, as recognised by Great Place to Work® 2026! We're passionate about creating an environment where our people can thrive. It's an accolade earned through the voices of our team members and reflects the supportive, inclusive, and purpose-led culture we've built together.

If you have any questions about the role, please email***************@specsavers.com. Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest