Retail Assistant

Reece Group; Townsville City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Performance bonuses

Paid annual leave

Learning & development

Bathroom/kitchen discounts

Reece Boost benefits

Paid parental leave

Job summary

Reece Group in Townsville is seeking a delivery driver to join the branch team. The role combines driving duties with customer service, stock handling and branch operations to support engineers, project managers and tradespeople across the region.

You will typically deliver to customers, load and unload products, provide product information, prepare quotes, and assist with stock and dispatch tasks. MR licence is preferred but not essential, and a current driver’s licence is required.

Qualifications

• Experience in delivery driving, warehousing, retail sales or customer service.
• Able to pick orders, maintain stock accuracy and ensure information is accurate.
• Comfortable using a computer and learning new systems.

Responsibilities

• Making deliveries to customers using a company vehicle.
• Loading and unloading products safely and efficiently.
• Providing customer service and product information.
• Providing quotes in person and over the phone.
• Undertaking pick packing and stock control activities.
• Assisting with receipting and dispatching goods.
• Helping keep the branch tidy, organised and safe.

Skills

Delivery driving

Customer service

Stock awareness

Computer literacy

Teamwork

Safety focus

Job description

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. As part of the Reece Group, Reece Fire develops and delivers products that drive safety and protection.

About Reece Fire

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. As part of the Reece Group, Reece Fire develops and delivers products that drive safety and protection.

We protect you.

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. As part of the Reece Group, Reece Fire develops and delivers products that drive safety and protection.

About the role

As part of the team in Townsville, you'll take on a varied and hands‑on role that combines customer service, warehouse operations and delivery driving. You'll help engineers, project managers and other tradespeople access the products they need to maintain fire safety protection, while supporting the day‑to‑day operations that keep the branch running smoothly.

This is an excellent opportunity for someone who enjoys being on the road, with a large portion of the role focused on delivering products to customers throughout the region. When you're back in branch, you'll assist with trade counter sales, customer service, stock handling and general branch operations.

An MR Licence is preferred but not essential. We also welcome applications from candidates who hold a current driver's licence and are interested in obtaining their MR licence, with support and development opportunities available.

Your day-to-day

A typical day will involve:

• Making deliveries to customers using a company vehicle
• Loading and unloading products safely and efficiently
• Providing customer service and information about products
• Providing quotes both in person and over the phone
• Undertaking pick packing and stock control activities
• Assisting with receipting and dispatching goods
• Helping keep the branch tidy, organised and safe

We'd love to hear from you if you're someone who:

• Enjoys driving and delivering exceptional customer service
• Has previous experience in delivery driving, warehousing, retail sales or customer service
• Can pick orders, maintain stock accuracy and ensure information provided is accurate
• Can use a computer and is happy to learn new systems
• Holds a clean, valid driver's licence
• Has an MR licence or is interested in obtaining one and developing their skills
• Is reliable, safety focused and enjoys working as part of a team
• Wants to develop their career locally, within our network or in our head office

Our perks and benefits

• Performance based bonuses
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate their bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles.

This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.