Retail Assistant

KaiserCraft; Geelong; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

50% staff discount

Employee Assistance Program (EAP)

Family oriented environment

Job summary

Kaisercraft is seeking enthusiastic Retail & Online Fulfilment Assistants to join our team in Geelong, Newcomb and Belmont stores. In a casual role you will help fulfil online orders, assist customers in-store, and maintain a high standard of visual presentation and product knowledge across channels.

Working with Head Office guidance, you will manage Shopify orders, process POS transactions, and support promotional activities while delivering friendly service.

Qualifications

• Experience in customer-facing roles.
• Experience in ecommerce fulfilment, warehouse, or online order processing.
• Ability to deliver memorable customer experiences and understand needs.
• Strong product knowledge and initiative.

Responsibilities

• Open/close the store as required.
• Fulfil online orders with accuracy and speed.
• Process orders through Shopify and internal systems.
• Coordinate order queries with Head Office.
• Demonstrate product knowledge to assist customers.
• Unpack deliveries and replenishment of shelves.
• Maintain ecommerce fulfilment area organization.
• Support promotional and visual merchandising initiatives.

Skills

Customer facing

Ecommerce fulfilment

Shopify orders

POS system

Attention to detail

Communication

Initiative

Autonomy

Flexible schedule

Tools

Shopify

Microsoft Office

POS system

Job description

Kaisercraft is looking for enthusiastic and self-motivated Retail & Online Fulfilment Assistants to join our team in Newcomb!

We are also looking for a Retail Assistant to join our Kaisercraft Belmont store!

Based in Geelong, we’re a family-owned business with over 100 retail stores and counting, located throughout Australia. Whilst we continue to grow, Kaisercraft have a strong focus on ensuring the Kaisercraft values are carried all the way from our Head office through to our Retail Stores. To be successful in this fun & hardworking environment, you will show Mutual Respect, Humility and Integrity and will have a growth mindset to continue to build our much-loved brand.

Opportunity

As a casual Retail & Online Fulfilment Assistant, you will play an important part in ensuring our online customers receive their orders quickly and accurately. With the support and guidance from Head Office, you will support the fulfilment of online orders while helping keep our ecommerce operations running smoothly.

You will also assist with ensuring all our customers receive the highest level of customer service and you will have a large focus on keeping the store well presented to showcase our beautiful product range. Outside of customer service your other duties and responsibilities may include;

• Opening and closing of the store
• Manage the fulfilment of online orders, ensuring accuracy and efficiency
• Process and manage orders through Shopify and internal systems
• Work closely with Head Office to coordinate order queries and updates
• Demonstratingstrong product knowledge to assist customers in making the best product choice
• Unpacking deliveries and replenishing the shelves
• Maintain organisation and efficiency within the ecommerce fulfilment area
• Assist in the implementation of promotional & visual merchandising initiatives
• Maintaining the store’s appearance and organization to a high standard

About You:

• Experience in a customer facing role
• Previous experience in ecommerce fulfilment, warehouse, or online order processing
• The ability to create a memorable experience and understand our customer needs
• A motivated individual with a passion to sell our products
• Reliable, high attention to detail and good communication skills
• Ability to work autonomously, problem solve and take initiative
• Flexibility across the 7 days of the week including late nights and weekends. There will be a requirement for staff to start at 7am during peak periods.
• Be happy to work on average 2-3 shifts a week which will vary from 3-5 hours long. There will also be the opportunity to pick up additional hours from time to time.
• Experience using Microsoft Office suite and a POS System

Generous 50% staff discount on Kaisercraft branded products

Employee Assistance Program (EAP)

Family oriented environment

An Australian company with significant growth opportunities

The ideal candidate will be ready to embrace and uphold Kaisercraft’s values and in return will be rewarded with a supportive work environment where you can grow your skillset.