Retail Administration & Order Support

Aussie BBQs and Fireplaces; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Aussie BBQs & Fireplaces in Murarrie is seeking a practical support role to work alongside the Store Manager and sales team. You will keep orders, stock, deliveries, quotes and customer follow-ups up to date, ensuring nothing gets overlooked.

The position is full-time for the right candidate. You should be organised, reliable, and comfortable using computers and basic retail systems, with confident communication with customers and suppliers.

Qualifications

• Organised and methodical
• Reliable and punctual
• Good at following tasks through to completion
• Comfortable using computers, email and basic retail systems
• Confident speaking with customers and suppliers
• Accurate with paperwork
• Able to work independently as well as part of a small team
• Previous experience in administration, retail, customer service, order processing, purchasing or stock control would be useful
• Experience with retail POS/inventory systems would be advantageous but is not essential

Responsibilities

• Checking and processing online orders
• Monitoring outstanding customer orders and special orders
• Checking incoming supplier deliveries against paperwork and purchase orders
• Recording shortages, damaged or incorrect deliveries
• Ensuring received stock is correctly processed
• Keeping track of outstanding customer quotes and reminding the sales team when follow-up is required
• Following up staff regarding quotes, orders and collections
• Contacting customers when goods arrive
• Maintaining a list of goods awaiting collection
• Assisting with delivery and collection coordination

Job description

This is a practical support role working alongside the Store Manager and sales team at Aussie BBQs & Fireplaces in Murarrie. The main purpose of the role is to make sure orders, stock, deliveries, quotes and customer follow-ups are kept up to date and nothing gets overlooked. Full time role possible to the right candidate.

Key responsibilities

Checking and processing online orders

Monitoring outstanding customer orders and special orders

Checking incoming supplier deliveries against paperwork and purchase orders

Recording shortages, damaged or incorrect deliveries, (ability to lift heavy goods not required)

Ensuring received stock is correctly processed

Keeping track of outstanding customer quotes and reminding the sales team when follow-up is required

Following up staff regarding quotes, orders and collections

Contacting customers when goods arrive

Maintaining a list of goods awaiting collection

Assisting with delivery and collection coordination

About you

Organised and methodical

Reliable and punctual

Good at following tasks through to completion

Comfortable using computers, email and basic retail systems

Confident speaking with customers and suppliers

Accurate with paperwork

Comfortable reminding team members when something still needs action

Able to work independently as well as part of a small team

Previous experience in administration, retail, customer service, order processing, purchasing or stock control would be useful

Experience with retail POS/inventory systems would be advantageous but is not essential