Retail Sales and Administration Coordinator

Trailers Parts and Repairs; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

Trailers Parts and Repairs is seeking a Retail Sales and Administration Coordinator in Currumbin Waters, QLD. The role blends retail support with administration, stock control and e-commerce tasks within a small, friendly team.

You will handle customer inquiries, invoices, orders, bookings and product updates while contributing to online store management and social media activity.

Qualifications

• Extremely organised, efficient and proactive.
• Friendly, confident and enjoys helping customers.
• Able to work independently and use initiative.

Responsibilities

• Assist customers with sale of trailer parts, accessories and trailers.
• Provide friendly customer service in-store, over the phone and via email.
• Prepare invoices, quotes and sales orders.
• Book trailer repairs and manage workshop bookings.
• Liaise with customers regarding repair jobs.
• Maintain website and online store.
• Add/update products, pricing, descriptions and images online.
• Post on social media if applicable.
• Process online orders.
• Order stock from suppliers and monitor stock levels.
• Receive stock and maintain accurate inventory.

Skills

Organised

Customer service

Independent

Multitasking

Computer literacy

Tools

Inventory software

Website management

Job description

Retail Sales and Administration Coordinator

Trailers Parts and Repairs - Currumbin Waters QLD

Trailers Parts and Repairs is a busy, well-established trailer parts retail store, online store and repair workshop. We are looking for a friendly, highly organised and proactive person to become a key member of our Currumbin team. This role is definitely not a boring desk job. One minute you might be helping a customer find the right trailer part, the next you're booking a repair, processing an invoice, ordering stock or adding a new product to our online store. We're looking for a genuine jack-of-all-trades who enjoys variety, takes ownership and loves being part of a busy small business.

Key responsibilities

Assisting customers with the sale of trailer parts, accessories and trailers

Providing friendly and helpful customer service in-store, over the phone and via email

Preparing invoices, quotes and sales orders

Booking trailer repairs and managing workshop bookings

Liaising with customers regarding their repair jobs

Managing and maintaining our website and online store

Adding and updating products, pricing, descriptions and images online

Social media posts - if that's your thing

Processing online orders

Ordering stock from suppliers and monitoring stock levels

Receiving stock and maintaining accurate inventory

About you

Extremely organised, efficient and proactive

Friendly, confident and genuinely enjoys helping customers

Able to work independently and use initiative

Comfortable juggling several different tasks during a busy day

Reliable and takes pride in their work

Computer confident and comfortable learning new systems

Accurate and attentive when dealing with invoicing, orders and stock

Comfortable working both behind a computer and on the retail floor

Experience in retail, customer service, administration, stock control, e-commerce, or automotive parts would be an advantage but is not essential

About us

Trailers Parts and Repairs is a well-established trailer parts retail store, online store and repair workshop. We pride ourselves on providing genuinely helpful service and have built a great reputation with our customers for being friendly, knowledgeable and always happy to help. We're a small team where every person matters and everyone pitches in.

Monday-Friday hours:

Monday-Thursday 7:30am-4:00pm Friday 7:30am-3:00pm

A friendly and supportive workplace

A varied role where the days go quickly

Plenty of opportunity to learn

The chance to take ownership of your role

A relaxed and supportive, but also professional working environment

We're a locally owned family business and genuinely care about the people who work with us. We pride ourselves on having a supportive, happy workplace where everyone is valued and treated as an important part of the team.