Orders & Accounts Administrator

Mansell Taylor Consulting; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Mansell Taylor Consulting on the Gold Coast is seeking a hands-on finance-operations coordinator in a fast-moving FMCG environment. You will manage ambient customer orders and finance administration, spanning order processing, reconciliations and cross-team collaboration across Sales, Supply Chain, Warehousing and logistics.

Ideal candidates bring experience in order processing, accounts administration and bookkeeping, with ERP and Xero familiarity.

Qualifications

• Experience in order processing, customer service or accounts administration.
• Proficiency with AP/AR, reconciliations and financial record keeping.
• Comfort with ERP systems and Microsoft 365.
• Familiarity with FMCG/wholesale or distribution is a plus.

Responsibilities

• Receive, validate and process customer orders within required cut-off times.
• Check order details: customer, product, pricing, quantity, delivery and account info.
• Coordinate fulfilment and delivery across Sales, Supply Chain and Warehousing.
• Support AP/AR activities including invoicing, allocations and overdue follow-ups.

Skills

Order processing

Customer service

Accounts administration

Bookkeeping

Tools

Xero

Job description

Mansell Taylor Consulting - Gold Coast QLD

A varied, hands-on role combining finance, customer orders and operations within a fast-moving consumer products environment.

The Opportunity

This is an opportunity to join a dynamic business operating within the FMCG, health products and distribution sector, in a role offering considerably more variety than a traditional accounts or administration position.

Sitting across Finance and Operations, you'll play an important part in keeping customer orders and financial processes moving accurately and efficiently. Your primary focus will be the accurate and timely processing of Ambient customer orders alongside finance administration. Your week will span order processing, accounts administration, customer support, reconciliations, and coordination with teams across Sales, Supply Chain, Warehousing, and logistics.

About the Role

Working closely with teams across the business, your responsibilities will include:

• Receiving, validating and processing customer orders within required cut-off times
• Checking customer, product, pricing, quantity, delivery and account information
• Coordinating fulfilment and delivery requirements across Sales, Supply Chain, Warehousing and logistics
• Monitoring open, held, backordered and unfulfilled orders and following up exceptions
• Responding to customer and sales enquiries relating to orders, stock, pricing, deliveries, credits and accounts
• Processing supplier invoices, purchase documentation, credit notes and statements
• Supporting AP and AR, including invoicing, allocations, account queries and overdue follow-up
• Completing bank, credit card, clearing account, inventory and intercompany reconciliations
• Supporting month-end and year-end activities, audit evidence and compliance documentation
• Providing general finance administration and supporting ad hoc finance projects.

You'll also be cross-trained across Frozen order processing, providing backup coverage when required and developing an understanding of the associated stock, delivery, temperature-control and logistics requirements.

More Than an Administration Role

What makes this position interesting is the exposure you'll gain across the wider business.

You'll work with Finance, Sales, Customer Service, Supply Chain and Warehousing, as well as customers, suppliers and logistics providers. You'll help resolve order and account issues, keep priorities moving and contribute practical ideas around improving processes, accuracy and service.

About You

You'll ideally bring experience across order processing, customer service, accounts administration, bookkeeping or a similar administration role, together with a practical understanding of AP, AR, reconciliations and financial record keeping.

You'll also bring:

• Confidence using accounting or ERP systems and Microsoft 365
• Strong attention to detail and a commitment to accuracy
• The ability to manage multiple workflows, deadlines and changing priorities
• Clear written and verbal communication skills
• A proactive, organised and dependable approach
• Confidence dealing with customers and internal stakeholders
• An interest in systems, processes and continuous improvement.

Experience with Xero or similar accounting software would be advantageous, as would exposure to FMCG, wholesale, health products, warehousing or distribution.

Why Consider This Role?

If you enjoy variety and want a role where you can understand how different parts of a business fit together, this offers a genuinely broad remit.

You'll gain exposure across finance, customer orders and operations, with the opportunity to take ownership, solve problems and contribute to how processes work within a collaborative health and wellness business.

You must hold unrestricted working rights in Australia to apply.