Restoration Area Manager

Cleaning Restoration Services Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Cleaning Restoration Services is seeking a Restoration Area Manager based in Sydney, NSW. You will lead the Sydney restoration team, coordinate field operations, and ensure projects meet safety and quality standards.

The role involves liaising with clients and insurers, managing resources, and driving continuous improvement in restoration processes and customer service.

Qualifications

• IICRC certifications and restoration experience required.
• Strong leadership and ability to coordinate field staff and subcontractors.
• Excellent organizational and time management skills for multiple projects.
• Clear communication with clients, insurers, and stakeholders; safety-minded.

Responsibilities

• Coordinate field teams and subcontractors to deliver restoration projects on time and to quality standards.
• Manage resources and equipment across multiple Sydney sites.
• Liaise with clients, insurers, and stakeholders; conduct site visits.
• Monitor progress, review scopes, resolve issues, and ensure WHS compliance.
• Prepare basic reports and contribute to process improvements.

Skills

Team leadership

People management

Time management

Client communication

Stakeholder liaison

Education

IICRC Certifications

Job description

Company Description

Cleaning Restoration Services (CRS) is a long established restoration business that is looking to provide high end restoration work and raise the bar in the industry. We support clients when their homes are affected by water damage, mould, fire, or other property issues. The team focuses on restoring safe, clean, and comfortable living environments as quickly and efficiently as possible. The company works closely with homeowners, insurers, and other partners to coordinate restoration activities and minimize disruption. Joining the team offers the opportunity to help people recover from stressful events while developing practical skills in property restoration and customer service.

Role Description

The Restoration Area Manager is a full-time role based in Sydney, NSW. This position manages the Sydney Restoration Team, oversees restoration projects from initial assessment through to completion, ensuring work is carried out safely, on time, and to agreed quality standards. Day-to-day responsibilities include coordinating field teams, managing resources and equipment, and liaising with clients, insurers, and subcontractors. The role involves conducting site visits, reviewing job scopes, monitoring progress, and resolving operational issues as they arise. The Restoration Area Manager also supports compliance with workplace health and safety requirements, prepares basic reports, and contributes to continuous improvement of restoration processes and customer service.

Qualifications

• IICRC Certifications
• Experience in restoration industry involving water damage, mould, or fire remediation and similar.
• Strong team leadership and people management skills, including the ability to coordinate field staff and subcontractors.
• Solid organizational and time management abilities to oversee multiple projects and schedules concurrently.
• Effective communication and interpersonal skills for working with clients, insurers, and internal stakeholders.
• Understanding of workplace health and safety practices and willingness to enforce safety standards on-site.
• Basic reporting and documentation skills, including job notes, progress updates, and incident records.
• Valid driver’s licence and capacity to travel between job sites within the Sydney area.
• Relevant certifications or training in restoration, building, or WHS are highly regarded but not mandatory.