Regional Restoration Operations Lead

Cleaning Restoration Services; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Cleaning Restoration Services in Sydney CBD NSW seeks an experienced Area Manager for the restoration division. You will oversee multiple Restoration Supervisors, drive operational performance, supervise allocations, and manage client relationships across Greater Sydney.

A strong technical background and people leadership are essential. The role requires 3–5 years in restoration with supervisory experience, IICRC certifications, and a current White Card; a valid driver's licence is essential.

Qualifications

• IICRC certifications in restoration.
• White Card holder.
• Current driver’s licence.
• 3–5 years in restoration with supervisory experience.
• Strong leadership and performance management across teams.
• Advanced technical knowledge across restoration streams.

Responsibilities

• Lead and manage a team of Restoration Supervisors across a defined geographic area.
• Oversee job allocation, resource deployment, and personnel management across the area.
• Review and approve Scopes of Work and quotes for significant, complex, or high-value jobs.
• Monitor job performance, KPIs, drying goal attainment, and quality outcomes across all teams in the area.
• Conduct performance reviews and ongoing coaching and development of Restoration Supervisors.
• Serve as the primary escalation point for complex technical, client, commercial, and WHS issues within the area.
• Conduct phone, video, or on-site assessments and provide high-level technical instruction to field teams.
• Build and maintain professional relationships with key insurers, assessors, loss adjusters, and suppliers within the area.
• Contribute to the recruitment, onboarding, training, and development of staff across the area.
• Report to the Restoration Manager on area performance, staffing, job pipeline, and operational matters.

Skills

IICRC Certifications

White Card

Driver's Licence

Restoration Experience

People Leadership

Technical Knowledge

Job description

Cleaning Restoration Services in Sydney CBD NSW seeks an experienced Area Manager for the restoration division. You will oversee multiple Restoration Supervisors, drive operational performance, supervise allocations, and manage client relationships across Greater Sydney.

A strong technical background and people leadership are essential. The role requires 3–5 years in restoration with supervisory experience, IICRC certifications, and a current White Card; a valid driver's licence is essential.