Restaurant Supervisor

Y-Axis; Greater Bendigo; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Lakeside Hotel in Bendigo, Victoria, seeks a Functions/Events/Restaurant Supervisor to lead daily operations across functions, events, and dining. You will supervise service, manage rosters, mentor staff, and ensure outstanding guest experiences.

The role requires hands-on leadership, strong communication, and a commitment to service quality. RSA certification is required, and you will collaborate with Food & Beverage, Kitchen, Front Office and Housekeeping to deliver seamless events.

Qualifications

• Experience in hospitality, restaurant, or events.
• Knowledge of restaurant operations, food and beverage service, and event coordination
• Proven leadership and team management skills with the ability to motivate and develop staff
• Excellent customer service and communication skills
• Ability to work flexibly, including evenings, weekends, and public holidays as required
• Problem-solving skills with a proactive and can-do attitude
• Relevant RSA (Responsible Service of Alcohol) certification

Responsibilities

• Supervise and coordinate functions, events, and restaurant service operations to ensure all guests receive exceptional experiences
• Manage rostering, scheduling, and staff allocation across functions, events, and restaurant departments
• Train, mentor, and develop team members to maintain high standards of hospitality and service quality
• Liaise with clients, event coordinators, and internal teams to coordinate special events and functions
• Monitor stock levels, supplies, and equipment maintenance within assigned areas
• Handle guest queries and complaints professionally, ensuring swift resolution and customer satisfaction
• Maintain accurate records of bookings, revenue, and operational metrics; implement and monitor service standards and quality controls
• Work closely with the Food & Beverage Manager and other hotel departments (Kitchen, Front Office & Housekeeping)

Skills

Hospitality experience

Restaurant operations

Event coordination

Leadership & team management

Customer service

Communication

RSA certification

Job description

Lakeside Hotel is seeking a Functions/Events/Restaurant Supervisor to join our dynamic team in Bendigo, VIC. This is a full-time position that plays a crucial role in ensuring the seamless delivery of exceptional service across our functions, events, and restaurant operations. As a key member of our team, you will oversee day-to-day activities, maintain service standards, and create memorable experiences for our guests. This role requires a hands-on approach with a strong focus on team leadership, operational excellence, and customer satisfaction.

Key responsibilities

• Supervise and coordinate functions, events, and restaurant service operations to ensure all guests receive exceptional experiences
• Manage rostering, scheduling, and staff allocation across functions, events, and restaurant departments
• Train, mentor, and develop team members to maintain high standards of hospitality and service quality
• Liaise with clients, event coordinators, and internal teams to coordinate special events and functions
• Monitor stock levels, supplies, and equipment maintenance within assigned areas
• Handle guest queries and complaints professionally, ensuring swift resolution and customer satisfaction
• Maintain accurate records of bookings, revenue, and operational metricsImplement and monitor service standards and quality controls
• Work closely with the Food & Beverage Manager and also other departments within the Hotel, such as Kitchen, Front Office & Housekeeping

What we're looking for

• Experience in hospitality, restaurant, or events.
• Knowledge of restaurant operations, food and beverage service, and event coordination
• Proven leadership and team management skills with the ability to motivate and develop staff
• Excellent customer service and communication skills
• Ability to work flexibly, including evenings, weekends, and public holidays as required
• Problem-solving skills with a proactive and can-do attitude
• Relevant RSA (Responsible Service of Alcohol) certification

About us

Lakeside Hotel is a premier hospitality destination in Bendigo, Victoria, renowned for delivering exceptional service and memorable experiences to our guests. We specialise in functions, events, and restaurant dining, offering a versatile venue for celebrations, corporate events, and casual dining. Our commitment to excellence, combined with our warm and welcoming atmosphere, has established us as a trusted choice for the local community and visitors alike. We pride ourselves on our dedicated team, innovative offerings, and attention to detail in everything we do.