Restaurant Shift Supervisor

MOD Pizza, Inc.; Redmond; On-site; AUD 37,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Paid sick leave

Paid vacation

401(k) retirement program

Free pizza & beverages

Pet insurance

Gym membership discount

Counseling sessions

Job summary

MOD Pizza is seeking a Shift Supervisor to lead restaurant operations during scheduled shifts and to mentor new hires, support program rollouts, and uphold MOD’s standards for guest experiences. You will guide the squad, provide feedback, and ensure smooth daily operations across Front and Back of House.

In this role you will deploy staff, train for new programs, manage equipment and systems, and maintain safety and quality.

Qualifications

• Minimum 1 year of customer service or restaurant experience.
• Demonstrated success as a mentor, trainer or informal leader.
• Ability to prioritize and make decisions.
• Must be at least 18 years old.
• Must obtain food safety and/or alcohol beverage certification within 30 days of start (as required by law).
• Strong written and oral communication skills.
• Availability to work a minimum of 3 shifts and 18 hours per week.

Responsibilities

• Lead restaurant operations during scheduled shifts and support training for new hires, program rollouts and standards.
• Provide guidance, feedback, and issue escalation to GM/AM as needed.
• Ensure operating systems and equipment are maintained to meet restaurant goals (online ordering, catering, fundraising, customer reviews).
• Maintain food safety standards in Front and Back of House using MOD tools and standards.
• Manage cash within the shift, including making change and processing refunds.
• Take inventory and place orders as needed in coordination with the GM.
• Complete opening/midday/closing checklists and use tools to meet requirements on time.
• Review emails and communicate relevant updates from MOD and Slice to the squad.

Skills

Customer service

Mentor / leader

Decision making

Communication

Calm under pressure

Team leadership

Job description

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza - We Call it Spreading MODness, where each pizza powers possibilities!

Compensation

$21.82 - $21.82 per hour plus tips

Benefits

• Medical, dental and vision insurance eligibility based on hours worked
• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
• Paid vacation of 5 days, accruing at 1.54 hours per period
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Overview

As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and you will be responsible for ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You will support restaurant management in overall restaurant operations and serve as a leader for the squad who work alongside you. You will provide feedback, answer questions, and give guidance. As a Shift Supervisor your objective is to model, teach, and demonstrate MOD’s purpose in all interactions. You are responsible for setting the squad up for success for the shift, during training, and as things change in the restaurant. You will lead by example, focus on directing the squad, and deliver the best possible MOD experience on every shift.

In this position, you will flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind.

Key Responsibilities

• The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment. You will need to complete Deployment Charts and make adjustments throughout the day to keep the daily operations running smoothly.
• As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
• As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
• The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
• Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate.
• Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
• Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.

Required Qualifications

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• You should be proficient in written and oral communication.
• Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week. This will include peak demand hours as determined by General Manager or District Manager.

At our table, everyone has a place. MOD is what you make it - be individual, be you!

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.