Restaurant Operations Lead – Guest-First Hospitality

Guzman Y Gomez; Hobart; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Career progression

Job summary

Peppina at The Tasman invites a dynamic hospitality leader to steer daily restaurant operations across breakfast, lunch and dinner in Hobart. This hands-on role focuses on delivering premium guest experiences while guiding a high-performing team in a fast-paced setting.

You will champion our values, coach staff, optimise staffing and labour, and drive service excellence to ensure memorable visits for every guest.

Qualifications

• Passionate about hospitality and delivering guest experiences.
• Knowledgeable in food, beverage and restaurant operations.
• Agile thinker who thrives in fast-paced environments.
• Maintains exceptional service, quality and presentation standards.
• Proactive and hands-on, leading from the front.
• Natural coach and mentor for developing teams.
• Strong communicator, builds authentic relationships and collaboration.
• Natural host who makes guests feel welcome and valued.
• Full Working Rights in Australia.

Responsibilities

• Lead and manage day-to-day restaurant operations across all service periods.
• Ensure staffing levels align with business demands while managing labour.
• Coach, mentor and develop team members to achieve excellence and growth.
• Champion Peppina and The Tasman values, upholding culture.
• Equip associates with tools and information to deliver exceptional guest experiences.
• Drive service excellence with a warm, guest-focused hospitality approach.
• Monitor financial performance, productivity and service metrics to meet objectives.
• Foster connection, conversation and generosity in guest interactions.

Job description

Peppina at The Tasman invites a dynamic hospitality leader to steer daily restaurant operations across breakfast, lunch and dinner in Hobart. This hands-on role focuses on delivering premium guest experiences while guiding a high-performing team in a fast-paced setting.

You will champion our values, coach staff, optimise staffing and labour, and drive service excellence to ensure memorable visits for every guest.