Restaurant Manager: Lead Service, Team & Guest Experience

River Restaurant; Brunswick Heads; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Staff meals

Discounted dining

Zusammenfassung

River Restaurant in Brunswick Heads NSW invites an energetic and experienced Restaurant Manager to lead all aspects of daily operations from Thursday to Sunday. You will oversee front-of-house and back-of-house activities, manage staffing and training, control costs, and ensure every guest receives exceptional service and memorable experiences.

You will work with a passionate team in a busy, quality-focused dining setting, maintain health and safety standards, foster staff development, and drive

Qualifikationen

• Minimum 3-5 years' experience in a restaurant management or supervisory role within the hospitality industry.
• Proven track record in delivering high-quality customer service and maintaining guest satisfaction.
• Strong knowledge of food and beverage operations, including menu knowledge and service standards.
• Proficiency in restaurant management systems and point-of-sale (POS) technology.
• Excellent leadership and team management skills with the ability to motivate and develop staff.
• Sound understanding of health, safety and food hygiene regulations.
• Strong financial acumen and experience with budgeting and cost control.
• Excellent communication and interpersonal skills.
• Ability to work Thursday to Sunday
• Problem-solving mindset with the ability to remain calm under pressure.
• Current Food Safety Supervisor certification or willingness to obtain one
• Experience in a similar dining establishment or independent restaurant is desirable

Aufgaben

• Oversee all front-of-house and back-of-house operations to ensure smooth daily service delivery
• Manage staffing levels, recruitment, training and development of restaurant personnel
• Create and maintain schedules whilst ensuring appropriate coverage during peak and off-peak periods
• Monitor and control food and beverage costs, inventory and wastage
• Maintain health, safety and food hygiene standards in compliance with relevant regulations
• Handle customer inquiries, complaints and concerns with professionalism and tact
• Implement and maintain restaurant policies and procedures
• Liaise with kitchen management to ensure quality standards and timely food preparation
• Manage reservations, table allocations and guest flow throughout service periods
• Conduct regular staff meetings and provide ongoing coaching and feedback
• Analyse sales performance and implement strategies to increase revenue and customer retention
• Maintain financial records and prepare reports on operational metrics

Kenntnisse

Restaurant management

Customer service

Staff training

POS systems

Budgeting

Leadership

Health & safety

Communication

Menu knowledge

Problem solving

Tools

POS software

Restaurant management software

Jobbeschreibung

River Restaurant in Brunswick Heads NSW invites an energetic and experienced Restaurant Manager to lead all aspects of daily operations from Thursday to Sunday. You will oversee front-of-house and back-of-house activities, manage staffing and training, control costs, and ensure every guest receives exceptional service and memorable experiences.

You will work with a passionate team in a busy, quality-focused dining setting, maintain health and safety standards, foster staff development, and drive