Restaurant Manager | Lead a Fast-Paced Team & Exceptional Service

Subway Group; Plainland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Subway is seeking a Restaurant Manager to lead a busy Subway franchise in a fast-paced retail environment. You will drive service quality, staff development and store performance in line with brand standards.

Responsibilities include recruitment, scheduling, stock control, cash handling, health and safety, and delivering a high level of customer service. This is a hands-on leadership role with real progression opportunities.

Responsibilities

• Recruitment /induction and training/development of employees in line with the Subway® brand’s training requirements – you will lead by example
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway® and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining restaurant cleanliness and presentation
• Implement in-store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering to customer needs.

Job description

Subway is seeking a Restaurant Manager to lead a busy Subway franchise in a fast-paced retail environment. You will drive service quality, staff development and store performance in line with brand standards.

Responsibilities include recruitment, scheduling, stock control, cash handling, health and safety, and delivering a high level of customer service. This is a hands-on leadership role with real progression opportunities.