Restaurant Manager

Manon Pty Ltd; Sydney; On-site; AUD 65,000 - 80,000; Full time

Job summary

Manon’s is seeking an Assistant Restaurant Manager who is passionate about people and excels at building customer relationships. Reporting to the Venue Manager, you will lead a team and ensure top-tier service during busy periods.

You will supervise floor operations, assist with rostering, resolve guest issues, and maintain staffing while keeping costs in check. Weekend and some night shifts are required, and a positive, team-focused attitude is essential.

Qualifications

• Minimum 2 years experience in a fast paced environment in a supervisory capacity.
• Passion and commitment to deliver exceptional customer service.
• Strong management skills with the ability to train floor staff.
• Excellent communication and interpersonal skills with strong English.
• Strong knowledge of food and wine.

Responsibilities

• Ensure delivery of the highest quality service, product and presentation at all times, and mobilising the workforce to strive for the equivalent in excellence.
• Running the floor during meal periods to ensure that all service standards are met through all guests interactions.
• Hands-on supervision of all bar/restaurant operations and team members including assisting in rostering and planning.
• Resolution of guest service issues in regards to service and food quality, ensuring we utilise the opportunity for recovery as a way of leaving a lasting and positive impression
• Maintenance of staffing levels, appropriate to limiting costs but ensuring excellence in service standards are not compromised

Skills

Customer service

People management

Team leadership

Communication skills

Time management

Job description

About the business

Manon's is in the enviable location of the Queen Victoria Building. Taking up the townhall end ground floor café & restaurant space, and inspired by the brasseries and bistros of France.

Open 7 days, morning until late, Manon caters to must-have morning coffee and pastries, through to lingering post-dinner & drinks. Guests are spoilt with a culinary selection of French classics, curated wine lists, and eloquent cocktails.

About the job

We are seeking an Assistant Resturant Manager who is passionate about people, cares about their team and excels at building customer relationships.

Simply put you have acustomer service + people firstattitude. You will be someone who takes pride in their work, and enjoys working as part of a team!

Reporting to the Venue Manager, and working alongside a management team you will be responsible for:

• Ensuring delivery of the highest quality service, product and presentation at all times, and mobilising the workforce to strive for the equivalent in excellence
• Running the floor during meal periods to ensure that all service standards are met through all guests interactions.
• Hands-on supervision of all bar/restaurant operations and team members including assisting in rostering and planning
• Resolution of guest service issues in regards to service and food quality, ensuring we utilise the opportunity for recovery as a way of leaving a lasting and positive impression
• Maintenance of staffing levels, appropriate to limiting costs but ensuring excellence in service standards are not compromised

This position will entail working weekends and some nights

About you

We have a high level of experience within the hospitality industry and are looking for apositive, honest, genuine, team-focused person. We like to work with people who arepassionate about encouraging and educating other motivated, highly talented people to do their best!

Some things that would be amazing for you to bring to the table include:

• Minimum 2 years experience in a fast paced environmentin a supervisory capacity
• A passion andcommitment to deliver exceptional customer service.

• Strong managementskills and the ability to guide & train floor staff
• Innovation and drive to continue revenue growth
• Excellent communication and interpersonal skills with a strong command of the english language
• Strong time management and organisational skills
• Strong knowledge offood and wine
• The ability to elevate, train and maintain a team of professionals.