Restaurant Manager

Rococo; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rococo is seeking a skilled Venue Manager to lead daily operations for our Melbourne venue, fostering a high-energy team and delivering exceptional guest experiences.

The role requires a hands-on leader who can optimize front-of-house performance, manage rosters, uphold safety standards, and drive profitability in a fast-paced hospitality setting.

Qualifications

• Proven experience as a Venue/Restaurant Manager in a high-volume venue.
• Exceptional people leadership and communication skills.
• A passion for hospitality and a strong customer service ethic.

Responsibilities

• Maintaining and elevating customer service standards while upholding company systems and procedures.
• Coordinating and managing all front-of-house operations.
• Recruiting, coaching, and mentoring staff, including performance reviews and fostering a strong team culture.
• Creating efficient rosters in line with the Restaurant Industry Award.
• Ensuring compliance with health, safety, RSA, and workplace regulations.
• Controlling operational costs and promoting efficient practices.
• Implementing and supporting local area marketing initiatives.
• Demonstrating a strong ability to meet and exceed business KPIs.

Skills

Team leadership

Customer service

Communication

Job description

As Venue Manager, you'll play a central role in leading the day-to-day operations of our Point Cook venue. From inspiring your team to delivering exceptional customer experiences, you'll bring energy, initiative, and a hands-on approach to every aspect of the business.

Key responsibilities

Maintaining and elevating customer service standards while upholding company systems and procedures

Coordinating and managing all front-of-house operations

Recruiting, coaching, and mentoring staff, including performance reviews and fostering a strong team culture

Creating efficient rosters in line with the Restaurant Industry Award

Ensuring compliance with all health, safety, RSA, and workplace regulations

Controlling operational costs and promoting efficient practices

Implementing and supporting local area marketing initiatives

Demonstrating a strong ability to meet and exceed business KPIs

About you

Proven experience as a Venue or Restaurant Manager in a high-volume venue

Exceptional people leadership and communication skills

A passion for hospitality and a strong customer service ethic

Proactive mindset with a hands-on, solutions-focused approach

Ability to thrive in a fast-paced, dynamic environment

Commitment to achieving outstanding results across all areas of the business

Availability to work across evenings, weekends, and public holidays as required

About us

Since launching Rococo in 2005, our group has expanded to operate four successful venues across Melbourne. Our mission has always been simple: deliver honest, delicious Italian food with warm, genuine hospitality. We're passionate about food, wine, and creating memorable experiences — and we're just getting started.