Venue Manager - High-Volume Hospitality Leader

ROCOCO Custom made furniture

Melbourne

On-site

AUD 90,000 - 120,000

Full time

3 days ago

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Job summary

ROCOCO, a renowned Melbourne hospitality group, is seeking a proactive Venue Manager for our busy Point Cook venue. You will lead day-to-day operations, inspire a team, and ensure outstanding guest experiences through hands-on leadership and sharp operational standards.

With proven experience in high-volume venues, you will coach staff, optimize rosters, maintain health and safety compliance, and drive customer satisfaction while achieving business KPIs in a fast-paced environment.

Qualifications

Proven experience as a Venue or Restaurant Manager in a high-volume venue.
Exceptional people leadership and communication skills.
A passion for hospitality and a strong customer service ethic.

Responsibilities

Maintaining and elevating customer service standards while upholding company systems and procedures.
Coordinating and managing all front-of-house operations.
Recruiting, coaching, and mentoring staff, including performance reviews and fostering a strong team culture.
Creating efficient rosters in line with the Restaurant Industry Award.
Ensuring compliance with all health, safety, RSA, and workplace regulations.
Controlling operational costs and promoting efficient practices.
Implementing and supporting local area marketing initiatives.
Demonstrating a strong ability to meet and exceed business KPIs.